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“Jose Gonzalez I have had many problems with my phone today I came into the facility and I needed help with my phone camera options all the pictures that I was taking were very blurry it was not because of my lens being dirty I tried on my own too fix the problem and just made matters worse I came in to see my friend Jose at customer service Mr Gonzalez is amazing whatever problem I have he comes in and he helps me I walked out of the building each and every time and there's been many times with my phone acting as though I had just but it that day I asked him where I can go to let the company know what an asset he is to the company he is always courteous never gets flustered always willing to help always has a smile on his face and I tried to leave a smile on his face in a couple of giggles and laughter when I see him and I always give him compliments because he deserves everyone I hope somebody recognizes him he is a gym he is a diamond he's the kind of person that you would want to be working for a company he has good customer service skills whenever you go into the store you always feel like when you see him your problem will be resolved no attitudes floating in the air for your questions that you have for your lack of knowledge he is knowledgeable with these phones that we have today and we need people like him I hope that somebody will recognize him one way or another truly he should be recognized my name is Mrs Matthews my number is it's such a comforting feeling to know that he is with the company and if I have a problem I can call and see if he's working on that day take my phone in and walk out with my phone acting as though it is brand new everybody should have this experience when it comes to a phone it makes you want to stay with the company because you can get help when you need it that is Mr Jose Rodriguez a man that will help you whenever you need it he is an asset to your company and I just want you to know it thank you”
“Vivek —is the guy to see at Glen Ellyn , Illinois, Verizon store. Spent time with us, informed us of promo’s, and friendly. What more can you ask for now a days you. 6/5/2024”
“Jeremy is a top notch Verison representative willing to help out an entire family. Multitasking and getting everything done, answering all your questions, and taking care of all your needs. I just switched from another carrier and we are very happy with the plan we got. I would recommend all of my friends and family to go to this store specifically with Jeremy.”
“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”
“I went to 3 places before choosing this company and I'm so glad I did.
The owner is quick, efficient and honest about the repairs. His prices are affordable and he's easy to work with. My family and I are only using this place going forward.”
“Emaile, your representative “went the extra mile” in taking care of my issue.
I thought that I had damaged my screen on my iPhone16. Emaile determined that all that I damaged was my screen saver. Upon replacing my screen saver she was not pleased with how the new screen saver was fitting. She proceeded to replace the newly installed screen saver with the Liquid Glass option! I really appreciated her professionalism.
Verizon can be very proud to have an employee of Emaile’s character and quality of service to all your clientele. Please pass along my appreciation to Emaile again!
Best Regards,
Bruce W. Weeks”
“I recently went in for an upgrade, and Daniel patiently walked me through the process, showing me my options. He was very informative and kind. He even saved my family a good chunk of change on our monthly bill by discussing our add-ons. I ended up with a new phone and a lower monthly bill. I will definitely be going back for my next phone, and I'll be talking to Daniel for it!”
“Myron answered all our questions for myself and both my sons on all our devices. He is very experienced, extremely knowledgeable and so easy to work with. We specifically ask for Myron every time every time we come in!”
“I really like going to this store because of the service they offer every time I go, Jocelin is super kind and intelligent, she helps me with everything I need. Thank you very much Jocelin, I hope you are there for a long time.”
“Went to ATT to get all switch over to a better deal and was greeted by Mike. He made sure all was all setup and I can tell he knows ATT. Thank you Mike for your great service.”
“PS5 had HDMI problems. Took it to two Franchise operations. One tried to sell me an insurance policy and told me to wait 40 days to wait for the policy to take effect because they said it was a motherboard issue. The other had me go into the store just to tell me they don't fix PS5s even though I filled out their online form. Danny took my box, plugged it in, told me he'd have it ready the next day, and sure enough, was ready the next day. True professional, support your local businesses.”
“This young man Mason AT AT&T WAS AMAZING THE WAY HE TREATED EVERY CUSTOMER THAT WALKED IN THAT STORE. THEN ON TOP OF THAT HE WAS VERY GOOD AT FIXING THE PROBLEM I CAME IN WITH.Mason was great at explaining At@t direct tv service we switched from Comcast”
“Came in really frustrated with Customer service because i was on the phone with them for over an hour, but i was able to get help from Kevin and did what i wanted in like 3 minutes!”
“Raul was great to work with made the whole experience of upgrading phones less stressful. Went out of his way to explain the whole process and even applied the screen protectors for us days later.”
“Mark went out of his way to help me switch to Verizon phone, internet, and streaming. I am immensely impressed with both mark and Eduardo who took over helping me when Mark had to leave for an appointment. I would recommend them to anyone!”
“Although I did not end up going with AT&T, I have to highlight the exceptional service I received from Spencer. From the very beginning, he demonstrated a level of professionalism, product knowledge, and customer care that is truly rare in today's sales environment. Spencer took the time to thoroughly explain all my options, presented incredibly competitive pricing, and ensured I had all the information I needed to make an informed decision—without ever making me feel pressured. His approach was respectful, honest, and customer-focused from start to finish. I’ve worked with many sales professionals over the years, and Spencer stands out as the most professional I’ve encountered. I would highly recommend seeking him out if you're considering AT&T.”
“We came to AT&T the day after Christmas and hands down the BEST service! Gaby was so kind, informative, and helpful. She went above and beyond to even check our current account to see if there are opportunities for savings. Gaby has a warm and welcoming demeanor, just overall someone you can ask questions to and joke with. I highly recommend this location for all of your ATT needs.”
“Great and friendly staff. Quick service as well. Recommend going here if you have kids as the manager has plenty of games/toys to keep them busy while you're there.”
“Mike and Cassie were absolutely awesome! They helped resolve an issue in the matter of 5 minutes caused by a separate location. Thank you to Mike, Cassie, and the DG team! I’d recommend this location to anyone looking for new service or prompt assistance!”
“Managed to get in just under the wire after a particularly difficult day when I needed my suddenly-broken phone fixed before end of day. This place delivered. Sort of low prices you’d expect to be paying if it were pre-2020 and pre-inflation instead of today when it’s nearly 2025. Through, polite, professional repair service from Jesse, I can tell you that much. 5 stars. Highly recommend.”
“(Wheaton, IL) Danny was great. This was the 3rd AT&T store we went to with no resolution previously. He was patient, kind and persistent. He resolved the issue and proceeded to assist my daughter in the upgrade to a new phone. I couldn’t be more thankful!”
“I came in to this location because wanted to upgrade my phone from a 15 to the new 17 Pro Max and Joey helped me a lot with getting this done. We also were able to upgrade our WiFi and save! I was able to get a good deal for this upgrade and Joey was patient and answered all the questions I have. I definitely recommend this location and working with Joey. He was great and very nice!”
“I just successfully switched from AT&T and I couldn’t be happier!! Jeff helped me, and he was extremely knowledgeable and saved me a TON of money. Plus after I pay my first bill in 35 days, I am eligible for a free iPad!! Why I wasted so much money with AT&T for so long is my own fault, lol. My boyfriend has had this service for almost a year and the service is great. And Jeff is awesome!! ?”
“Diego was phenomenal! I am so excited to tell you about my experience with this young man. He should be the Nations teacher to how one conducts himself through both knowledge and the care he provides is unquestionably best experience I have had in a very long time. Young You deserve a raise. Thank you again for all ??”
“I’m very happy Aldo was able to help me out . He was able to quickly set up service on a new phone I bought . Also , they do phone repairs and the quote I received here was much cheaper than the quote from Best Buy . I highly recommend this location for fast and great service ! Thanks again for helping me Aldo !”
“I had the best experience at Russell Verizon on Ogden.The sales associate was very fast and knowledgeable. I upgraded to a iphone 16 promax and got the best deal..Thanks again and will definitely be back for more stuff”
“Just had to let you know what a good job Anderson did for me. I was in a desperate situation with my phone and went to my go to Cricket store for help. Anderson understood the problem I was having and was determined to solve it. Anderson is very knowledgeable, patient and doesn't give up. Anderson is an asset to Cricket !”
“Excellent service!! They fixed my broken phone screen for a much better price than I was quoted at a lot of other places. Very honest being I know nothing about how much it should cost. Makes you wonder about the other places that quoted me hundreds more.”
“10/10 very good service! I changed my phone and they helped me rescue my contacts. Very friendly. I don't know much about technology and here they treat people with respect. Thank you Sonia.”
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“I brought my Laptop into Xpress Cell for a repair. I needed a new back cover because the current cover is cracked. I received a callback for pricing and had a hassle free time.”