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“Manager on duty.. didn't catch his name, was incredibly helpful in switching out some defective rotors I had bought at the Des plaines location. I originally went to the 1002 South Kennedy location also in carpentersville. They said it was not their fault I received bad rotors from a different store.
I'm glad they were able to help! Rotors worked out great afterwards.”
“John Ruiz excellent customer service from this exemplary employee. Made sure I was well taken care of and gave me assistance when needed. No complaints best service.”
“I found that O’Reilly is most commentating Auto Parts store out there like most they can get the part the next day they can match any price to any other auto parts, but they will lend you tools unlike any other auto parts, they have one of the largest selections, unlike other Auto Parts stores, but they also have a great staff They have the coolest guys working for them that are willing to do almost anything to get you and keep you as a customer plus they know cars. One time I had a flat tire on a trailer and it was miles away. I asked her if I could borrow a spin bar since I had numerous Spine bars at home they said no problem. They let me use Spine bar. I didn’t even have to pay for it. I did give him my drivers license to hold till I brought it back, which I did. This was a $30 item. I returned it and because of that they got me this is an example of the trust and help that they will give to get and keep a customer. This is rare and important to us old school guys.”
“Caleb in carpenterville really helped me to locate a diehard platinum battery for my car. He was super nice and very quick at locating the battery took about 5 min. Much appreciated Caleb great customer service.!”
“I’m always so satisfied when i need to drop my car off!! They always take care of me and my family very well & make sure we feel like a priority!! It’s always a fair price too!! Thank you to Juan for always being so hands on!!”
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“We had a wonderful experience having a repair done at Maaco in Carpentersville. Everything was professional, timely and well priced. We would not hesitate to recommend and use again. Thank you Amar!”