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“Ran into Att with a goal in mind. Within 30 seconds of walking in I was greeted by Bradley who was an absolutely amazing individual. He had me all set with my purchases (2 watches and AirPods) and I was on my way in a matter of 20 minutes. It should be noted that even though the quick turnaround time, Bradley even made it a point to assist others while working with me yet I still felt extremely cared for and left as a very happy customer. Thanks to employees like Bradley, I’ll be heading back to ATT for all my wireless purchases. Great job on finding this guy ATT. You got yourself a good one!!”
“This review and the 5-star rating are for “Ethan” - a gem of a person who helped fix my gaming console and ensured I was in and out within a couple of minutes. Absolutely no fuss or pretence, only great service! Loved seeing the priceless smile it brought to my son’s face!”
“I stopped in here to get my son's phone fixed and Jose made the whole process super quick and easy. I was in and out in less than 10 minutes and he was extremely nice and helpful the whole time. I definitely won't mind having to come back here if there's ever another issue with the phones!”
“They have excellent customer service here. Dan & Josh were incredibly helpful in switching over multiple lines to AT&T from a different carrier. They were patient, attentive, knowledgeable, and worked really well together. They made a process I wasn't necessarily looking forward to about as smooth and painless as it could be.”
“Nellie was the greatest helped and answered all of my questions. Thanks Nellie it was a pleasure. It took a little while to transfer everything but that was fine seeing that she was so beautiful I had to.Thanks again.”
“I went in with a Nintendo switch that was having problems with the screen due to water damage and they were able to get it working right again for a very reasonable price”
“Alex was great! Speedy and very friendly! He made sure we were fully happy before we left! He even helped my son with the screen protector! ?? Couldn't be happier with my last two in store experiences at this location!”
“Trustworthy guy that fixed my phone and delivered in the time promised. He was knowledgeable and did not play games with prices, even though I was in a bind. Great place to do business.”
“I stopped in yesterday having an ongoing issue with my phone and I couldn’t quite figure out what was wrong with it. Miguel despite me being angered by the situation helped me solve the issue while keeping a professional demeanor. I was in and out within minutes. I loved how honest he was without trying to upsell me like most places do. Will be returning to this specific location just because of him.”
“After having a HORRIBLE experience at the Palatine IL store I had called the Crystal Lake IL store and spoke with a kind gentleman named Nick. I had discussed with him what my issue was and without hesitation he told me that he could help. I did drive an hour to get to the store but it was definitely worth it. Nick was a pleasure to work with. I will definitely recommend the Crystal Lake store to anyone looking for a great carrier with exceptional customer service!
Thank you Nick!
J. Freund”
“I had a great experience at T-Mobile thanks to Brandon. He was incredibly kind and patient while explaining all the plans to us. He took the time to answer every question clearly and made sure we fully understood our options.
Brandon was exceptionally friendly and very knowledgeable. He truly went above and beyond to make every customer feel comfortable and confident about choosing T-Mobile services.
Thank you, Brandon, for the outstanding customer service!”
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“I will never buy another computer from anyone else. They just fixed my computer and it works wonderfully. I bought it a few months ago and I love their customer service.”