The AT&T Store in Champaign offers a wide selection of phones, tablets, smartwatches, and other connected devices from top brands. Customers can find the right wireless data plan to fit their needs, whether that's a flexible prepaid option or an unlimited plan with 5G access. Reviewers consistently praise the fantastic customer service at this location. The staff, including the store manager Ziara, are described as extremely friendly, helpful, and knowledgeable. One customer was impressed by how Ziara and her team worked tirelessly to resolve an issue with their phone, even going the extra mile to keep their child entertained during the process. Another shopper noted that despite past negative experiences with AT&T, Ziara's excellent service changed their perception. Many highlight Ziara's kindness, patience, and attention to detail in addressing their questions and needs without any pressure to make additional purchases. Overall, customers are highly satisfied with the AT&T Store in Champaign and recommend it for anyone in need of phones, plans, or wireless assistance. The store's welcoming atmosphere and exceptional team, led by the remarkable Ziara, ensure a great experience for all who visit.
Ziara is the best ,so helpful and knowledgeable Takes her time with all of the coustmers We appreciate her at the Springfield Champaign Store Happy New year to all the wonderful employees 😀
October 2025
Although I have had a very bad taste for att in the past, the store manager Ziara is simply the best. Its amazing how she gets so much done with so little help. I wonder why she has to work so hard by herself??? At least she's there to do it. You'll love her service as i did
September 2025
I came in the store to get an upgrade on my iPhone. Very helpful, friendly staff. Knowledgeable and informative. Pitched me to sign up for extra lines for a lower cost, which is their job. Once I said no, they didn’t push. They just accepted my answer which I appreciated. Great service.
