Verizon is known for its outstanding customer service and helpful employees. Customers appreciate the staff's efforts in making the process of getting new phones and plans easy and efficient. Many reviews highlight how representatives go the extra mile, ensuring that customers receive the best affordable plans and thorough explanations of new devices. The transfer of apps and media is also noted as a seamless experience. However, there was a mention of a coupon offer that some found misleading. Overall, the team at Verizon is praised for being friendly, professional, and attentive, making it a recommended choice for phone and plan needs.
I cannot say enough good things about this store and the manager. Long story short, I got into a huge mess with an offer from another carrier. It was of nightmarish proportions. The store manager worked with me and I returned to Verizon with a better deal. I have been a Verizon customer for over 20 years. I have never had... read full comment
June 2026
Zachary was very efficient. Got me what I needed for my phone and even did a check on my phone for me.
June 2026
I was so grateful to Zach at the Champaign Verizon store on Neil Street. He was kind and supportive of a senior who was tentative about buying a new phone. Zach was professional and answered all my questions. He made sure I understood how my new phone worked and checked apps for me. Excellent service!
