Verizon is known for its outstanding customer service and helpful employees. Customers appreciate the staff's efforts in making the process of getting new phones and plans easy and efficient. Many reviews highlight how representatives go the extra mile, ensuring that customers receive the best affordable plans and thorough explanations of new devices. The transfer of apps and media is also noted as a seamless experience. However, there was a mention of a coupon offer that some found misleading. Overall, the team at Verizon is praised for being friendly, professional, and attentive, making it a recommended choice for phone and plan needs.
I cannot say enough good things about this store and the manager. Long story short, I got into a huge mess with an offer from another carrier. It was of nightmarish proportions. The store manager worked with me and I returned to Verizon with a better deal. I have been a Verizon customer for over 20 years. I have never had... read full comment
September 2026
I stay with Verizon because they have excellent customer service.
September 2026
I came into this champaign location to get a iPhone 16 and Zachary was very helpful and very knowledgeable about his Products He made it a 10/10 experience p.s he needs a raise 😊👍
