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“Great customer service, my rep always put herself in my shoes. She looks out for me by making sure im all updated and by making sure I have the best affordable plan everytime. For that, Verizon is The Only one for me!”
“We worked with Gus today he was not only extremely helpful but knowledgeable as well. He helped my husband choose a phone, plan and case for himself and our daughter. He was very patient , quick with answering questions & very attentive. I also noticed while we were transferring phones he was helping other customers and was bilingual. He is an all around asset to the Boost Mobile team. Highly recommend talking and doing business with him.”
“Alicia was great to work with! Very patient and kind, but also ver knowledgable! Upgrading phones can be a pain but she made it a smooth process. Thank you Alicia”
“Both employees were very helpful! Explained everything without being pushy. They didn't try and sell me something I didn't want or up charge me! Very happy overall!”
“10/10 definitely recommend
Shawn was so helpful for me and my father when we can in to get a new phone/plan and let us know about all the benefits and all it comes with.
He was so kind, patient, and helpful, will definitely be recommending that others go there.”
11AM - 7PM
7 Convenience Center Rd, Champaign
Mobile Phones
“My daughter hadn't been able to get or make non apple user phone calls for almost 2 months. After being told to contact AppleCare and driving to AppleStore in Matteson I decided to come back to Cricket. Fortunately Melissa and Julian were on duty!!! They were both awesome and I'm happy to say everything is fine with her phone now. Thanks for the great customer service!”
“Fantastic service! Very knowledgeable and extremely helpful with design for our specific need. We love our new sound system and tv. We highly recommend Andy at Premier Sound and Design.”
“Paid my as usual. The gentleman that is usual behind the counter is really a polite and respectful person. And the dog that inside,makes it feel like a country cabin....lol”
“Dee is a wonderful employee /Store manager .. is a very patient person and always willing and ready to help me when I come in the store so happy that he works for this company if it wasn’t for him I wouldn’t be a customer .. so thankful for this nice young respectful young man ..”
11AM - 7PM
2716 N Prospect Ave, Champaign
Mobile Phones
“Julian assisted me both times I've come by for a phone replacement. He is kind and was amazing at helping me get my phone set up both times. He helped me find a phone right for me and I love it. Thanks, Julian!”
“The customer service I received from from Liz at the Champaign Tmobile was next level. I watched her clean the lent out of my phone so she could charge it for the data transfer and she gave me frequent updates while I waited. As someone who is also in customer service I felt very taken care of. Please give Liz a raise!!!”
“I was in the store on Tuesday . I had a bad experience with Francisco. But ended up working with Joe and he did a fantastic job. He deescalating me and calming me down and get me fixed up change my way of thinking of the store. I have worked in costumer service for over 40 years. Joe is a great guy if you ever have an issue he knows his stuff and is so very kind HE will keep me coming back to that store”
“I had a wonderful experience with Derek Wilken at the Champaign Verizon off Prospect. I was having great difficulty filing a claim to get my phone screen fixed. He listened to me, made all the phone calls and made sure that my problem was solved before he helped anyone else. He displayed good old fashioned customer service that is so hard to find these days. Thank you Derek!!”
Mobile Phones
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Mobile Phones
“Ziara is the best ,so helpful and knowledgeable Takes her time with all of the coustmers We appreciate her at the Springfield Champaign Store Happy New year to all the wonderful employees ?”