Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car offers convenient access to thousands of rental locations near airports and in Champaign, as well as availability in over 30 countries worldwide. The company is committed to a high standard of care, backed by 65 years of experience and a focus on excellent customer service. Customers can easily book their rentals online or via the Enterprise app, making the process simple and accessible. Recent reviews highlight significant improvements at this branch. Visitors have noted that the vehicles are now clean and relatively new, with less than 2000 miles on them. Staff members, especially those like Kiara and Alarea, are praised for their helpfulness, kindness, and willingness to answer questions, creating positive check-in experiences. When the branch is less busy, wait times are reduced to around 10 minutes, which has greatly improved customer satisfaction. However, some customers mention that during busier times, the process can take upwards of an hour, even with reservations made days in advance. While some reviews mention multiple follow-up calls requesting surveys, overall feedback emphasizes professional, friendly service and a willingness to improve. Customers appreciate the attentive staff and the effort to make each rental experience smooth and pleasant, encouraging repeat business and recommendations.

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1. Champaign, Illinois