Old Second National Bank - Chicago Heights Branch has a long-standing reputation for providing reliable and trustworthy banking services. Customers appreciate the helpful and friendly staff, noting that tellers and branch managers are always available to assist with various needs. Many mention that the service at this branch is quick, simple, and efficient, making banking easy and stress-free. The branch is also praised for its good customer service, with employees being kind, helpful, and attentive. Customers feel confident that their accounts are protected and that they will receive notifications about any potential scams. The branch manager, in particular, receives high praise for going above and beyond to help with urgent transactions. Long-term customers value the consistent quality of service and the convenience of the location, especially after the branch moved to a more accessible site. Overall, Old Second is seen as a client-oriented bank that cares about its community, maintaining a tradition of good service since its early days. With over 150 years of history, the bank continues to focus on providing a better banking experience for individuals and businesses throughout the Chicago area. Member FDIC and an Equal Housing Lender.
Jamie was excellent! I'm glad a joined the Old Second family!
May 2026
The banker, Jamie Lee was exceptionally helpful . I was lost and now I have no.issues. My account was restored where I can use it and understand it. Thank you
May 2026
This young lady Pam at the Chicago Heights branch she was wonderful working out our problem. We thank God for her. Thank you Thank you
