“Branch Manager Nichole Cage at the Chicago Heights location is phenomenal. She was able to help me with a transaction that I desperately needed to take care of. I have been a long standing customer since the bank was Austin Bank of Chicago in the 80's, then later became ABC Bank, now Old Second Bank. I know there're not as large as Chase, Boa, Us Bank to name a few, I can't imagine transferring to some other institution, I have always been satisfied with the service I receive there, and was more so when the chgo hts location switched over so that I didn't have to travel to the 92nd street lication..location. Thank you Nichole and 02 Bank for your service!!!!”
“I love ALL of the employees at this location!The Mrs. Bank Manager adheres to policies and procedures professionally. She always looks very sharp and tries to keep a smile on her face. The tellers remember the customers and greet them by name.Neil, security superman, ALWAYS goes above and beyond his duty! Please give this man a raise and some special praise...Kudos to ALL of you!Stay safe and healthy!!!”
“A couple of weeks ago, I went to this branch because the manager at the Matteson branch was very dismissive and unhelpful. When I walked in the Chicago Heights location, I was immediately helped by a young lady named Ambria. She was amazing!! She resolved my issue within 15 minutes. The paperwork the manger and a banker in the Matteson branch said they could not find in the system, Ambria pulled up in 1 minute. She smoothed out a rough morning, and made my experience at that location unforgettable. Ambria, thank you for your great service and professionalism!!!”
“I’ve banked with this bank for awhile now and they have always been super helpful and trustworthy. Whenever I come to my local OldSecond bank I have full trust when it comes to anything finance, I feel that my account is always protected and I will always get notified whenever there’s a possible scam that has accrued. When I first banked here it was a fast and easy process I didn’t have to wait long periods of times it was a simple in and out and my account has been set up within minutes. 10/10 would recommend bank”