The Best Western Plus Hawthorne Terrace Hotel offers a charming and convenient stay in the heart of Boystown. Located close to cafes, restaurants, and attractions like Wrigley Field, the hotel provides easy access to the lively neighborhood while maintaining a quiet, homey atmosphere. The hotel features bright, clean, and modern rooms, some of which are spacious and equipped with comfortable beds, mini fridges, and big, clean showers. Guests appreciate the cozy outdoor garden area and the front patio, which are perfect for relaxing mornings or evenings. The hotel is also pet-friendly and offers a basic breakfast, with the front patio being a popular spot for enjoying coffee or the outdoors. Staff friendliness varies; many guests praise the helpfulness and kindness of the team, especially highlighting exceptional service recovery by a night auditor. However, some guests had negative experiences with a front desk staff member, citing rudeness and inefficiency. Accessibility is generally good, though the high bed height may be challenging for some wheelchair users. Some rooms have minor issues, such as a funny smell on the third floor, difficulty opening windows, or bathroom inconveniences like plastic blinds that don’t close fully and a shower without a door, which can cause water to spill. Overall, the hotel offers a clean, charming, and accessible stay with friendly staff, though some minor room issues and inconsistency in service may occur.
