City Suites Hotel offers a convenient and walkable location, right next to the train station and a short walk to Wrigley Field, Boystown, and many shops, restaurants, bars, and cafes. The hotel is generally described as clean, safe, and quiet, with many guests noting they did not hear noise from the trains. The beds are frequently praised as being very comfortable and comfy. Guest experiences with staff and service vary. Some report excellent and friendly service, while others mention staff that were not very helpful or friendly during check-in. The building is old and shows its age, with some noting an old smell, creaky floors, thin walls, and common areas that could use refreshing. Room amenities are a highlight, including comfortable robes, a stocked mini-bar with snacks and drinks, and tea and coffee in the lobby. However, rooms lack microwaves and some guests reported maintenance issues like weak water pressure, a dripping sink, a falling shower rod, and occasional problems with the water supply. The very small elevator, fitting only two or three people, is noted as a potential issue, especially when it is out of service. Despite some drawbacks, many guests found their stay enjoyable and would stay again, considering it a good value for the location that serves its purpose for a place to sleep.
This hotel is fantastic! I got a great rate, and the service was excellent! Hoai was incredibly helpful and genuinely kind! I know where i'll be staying the next time i come to Chicago.
May 2026
Hotel is definitely from the older side but rooms were clean and even though you’re next to trains the noise isn’t really noticeable.
May 2026
The rooms are clean comfortable and the service was very friendly and accommodating. The location is great just a short walk to the Subway.
