Chase Bank offers exceptional customer service, highlighted by the dedication of its private bankers and staff. Many customers appreciate the persistence of the Private Client Personnel, especially in resolving complex issues like IRA processing. The branch manager has received specific praise for his professionalism and support, making a significant positive impact on customers' experiences. Visitors often note the friendly and helpful demeanor of the staff, with one customer recounting how a cheerful employee turned a stressful visit into a pleasant one. The tellers are described as bright and engaging, contributing to a welcoming atmosphere. Additionally, the bank's multilingual staff provides enthusiastic service, catering to diverse clientele. Overall, Chase Bank is recognized for its commitment to excellent service, knowledgeable staff, and a positive banking environment.
The impeccable customer service by the private bankers is the reason this grade is given! I've been trying to process an IRA through Chase and only bc of the persistence of Private Client Personnel were we able to resolve an ongoing issue for over 4 Months.
March 2024
Although I have had terrible issues dealing with Chase as a whole the branch manager at this location Samuel Rosa is a true gentleman and professional. He is a MAJOR asset to Chase and deserves all of the recognition he gets. Thanks again Sam!
September 2023
A big bank, especially some branches, has staff who are proficient in Chinese (Cantonese, Mandarin) and the service is very enthusiastic.
