Chase Bank is known for its kind and helpful staff, including tellers and security personnel. Customers have highlighted the excellent service provided by individuals like Calvin, who is sympathetic and assists with transfers, and Wanda, who is always happy and ready to help. Many customers prefer to visit this branch specifically to see Wanda for her consistent support. One customer shared a positive experience where Wanda and her colleague Mariana resolved a complicated business account issue swiftly. However, not all experiences have been positive; some customers have faced long wait times of at least 30 minutes without resolution. Overall, the branch is appreciated for its friendly service, though there are concerns about wait times for some customers.
Bad customer service, staff Donald was not helpful !!
December 2025
ATM vestibule here is often a line of 5-6 people with a single machine. A second ATM in the front of the building is crucial.
two more stars for friendly and pleasant staff.
November 2025
I love chase bank on canal Street Chicago. The people are friendly and very helpful. They will take the time to review issues big or small with your account and you don't have to always have an appointment or be a large account to get help.
