Citi is a financial services company that offers a wide range of products and services, including digital banking, mortgage, personal loans, small business banking, credit cards, and investment management. Customers have reported both positive and negative experiences with the company. Some customers have praised the excellent customer service, particularly from employees like Ivan, Mike, and Michael Sepulveda, who are described as helpful, professional, knowledgeable, and attentive. They have been commended for going above and beyond to ensure a top-level customer experience. However, other customers have reported issues with unauthorized access to their accounts and money being taken without their knowledge or consent. These incidents have caused confusion and concern, with some customers questioning whether the government may be involved. Overall, Citi appears to offer a range of financial services, with some customers receiving exceptional service, while others have experienced problems that have left them unsatisfied.
I had the pleasure of working with Ivan Pizano ,and I couldn’t be more impressed with the level of service, professionalism, and care I received.
December 2024
very friendly and helpful staff! Always in and out in a breeze even on saturdays
May 2024
This branch is awesome and extremely helpful especially Ivan and Mike they really care about customers and providing a top level customer experience. Thank you both!
