First Northern Credit Union is a not-for-profit financial institution that offers a range of financial services to its members. Members benefit from higher deposit rates, lower loan rates, and low or no fees on many services, including auto loans, refinancing, mortgages, and Visa cards with no annual fee. The credit union emphasizes personalized member service, with staff who are friendly and welcoming from the first visit. A standout staff member is Longe Shungu, who is highly praised for his professionalism, integrity, and dedication. He has assisted members with purchasing cars, homes, and handling auto loans, often going above and beyond to ensure smooth and timely transactions. Members appreciate his attentive service, quick responses, and willingness to fix misunderstandings promptly. Many reviews highlight that Longe makes the process easy and stress-free, even working around busy schedules and long-distance dealership visits. First Northern Credit Union is appreciated for its reasonable rates and excellent customer service, with members expressing gratitude for how the institution has helped them out of financial crises and supported their financial goals. The credit union serves residents and workers in several Illinois counties, including Cook, DuPage, Kane, Lake, and others, as well as employees of specific companies and university affiliates. Overall, it is regarded as a trustworthy, helpful, and professional financial partner for its members.
I got a car load here, only person I ever worked with was Amy Harris, she was 5 stars - always helpful.
February 2024
I wanted to personally thank Longe Shungu for his outstanding customer service throughout the years. He has helped me with auto and personal loans, and has been extremely thorough and providing me sound advice, and providing me with all angles to consider in my financial needs. He is a valued member of FNCU.
October 2023
I worked with Longe Shungu when I refinanced my car. He was honest and knowledgeable. And he kept in touch throughout the entire process. He even told me about a few programs that my credit Union offered that I knew nothing about. He was great!!
