Hertz Car Rental at Chicago O'Hare International Airport offers a straightforward car rental experience, making it a popular choice for travelers. Customers appreciate the easy process of selecting and picking up vehicles, with a variety of options available, including luxury cars, SUVs, and trucks. The cars are generally clean and well-maintained, which adds to customer satisfaction. However, some reviews mention that the selection of cars can be limited, particularly for Gold members. While many customers have had positive experiences, there are mixed feelings about the staff's friendliness and assistance. Some customers have reported exceptional service from individual employees, who went out of their way to help, especially in accommodating special needs. Conversely, others experienced long wait times and a lack of helpfulness during busy periods, leading to frustration when issues arose. Overall, Hertz Car Rental at O'Hare Airport has garnered a mix of reviews, highlighting both the efficiency of the rental process and the variability in customer service. The location's ability to handle unexpected situations effectively, as demonstrated by dedicated staff members, stands out positively amidst some concerns regarding staff availability and support during peak times.
Being a President’s circle member makes me take and drop the car very quickly and easy. I actually do not have any interaction with Hertz’s team but when I need something I receive the proper attention and response. Cars were available, clean and ready for delivery.
October 2025
Great service and many options of cars worth the price!
October 2025
I love the new online check in. Fast, easy. Totally met my need.
