Hertz Car Rental - Chicago - West Loop HLE

Hertz, Car Rental
Hours: Hertz Car Rental - Chicago - West Loop HLE is a popular location known for its wide selection of vehicles, including luxury cars, sports cars, SUVs, electric vehicles, vans, and trucks. Customers appreciate the convenience of online booking and the availability of the free Hertz app. The staff at this branch are often praised for their excellent customer service, with individual team members like Danielle and Monique receiving special mentions for their professional, calm, and helpful approach. They handle busy situations efficiently, even when there are long lines or unexpected issues, and go out of their way to assist customers, including staying late to accommodate late arrivals. Customers also highlight positive experiences with friendly exchanges during vehicle return and upgrades, which add to the overall satisfaction. However, some reviews mention problems with the cars themselves, noting that many vehicles are in poor condition, with issues like missing horns or vehicles with things falling off. There are concerns about the quality of the fleet and how problems are handled, such as being given smaller cars when returning a faulty vehicle, which can lead to frustration. One customer shared that the branch's staff did not always offer compensation or better alternatives when problems occurred. Despite these issues, the location is seen as efficient and reliable for quick rentals and returns, especially thanks to staff members who are dedicated and helpful. Overall, Hertz at West Loop offers good customer service and a variety of vehicles, but improvements in vehicle quality and maintenance are needed.

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1. Chicago, Illinois