J.Crew offers timeless, lasting clothes paired with modern styles season after season. It has a distinct heritage and is an expert in signature categories like cashmere, coats, blazers, and pants. The stores provide an excellent customer service experience, with staff described as going above and beyond, being very kind, helpful, and proactive. They assist with pulling sizes, checking for items online, giving pairing recommendations, and handling exchanges. The in-store shopping experience is often amazing and inspiring, with stores arranged to be easy to shop. Some locations are larger than average with a fabulous selection of styles and sizes, reminiscent of the brand's classic catalog. However, some customers note that sales online are not always mirrored in brick-and-mortar stores, which can lead to shopping in person but buying online for lower prices. The service is superb, with staff providing patient and incredible help to fill customers' needs.
I have loved J. Crew for years, and it continues to not disappoint. You can find quality pieces that will last a years if not a lifetime which is what we need in this economy. I have even passed things down to my daughter. The prices can be a little pricey but as I said the quality is there so the cost per wear ...its... read full comment
August 2025
Idk her name but who ever works in the mens department is so friendly and helpful
January 2025
Good customer service, ordered the shirts for sizes not available in store with free shipping...
