Lids is Chicago's top spot for hats, featuring a vast selection of officially licensed MLB, NBA, NFL, NHL, and NCAA gear. Customers can find a variety of styles, including fitted, snapbacks, dad hats, flex fits, and knits from popular brands such as New Era, Nike, Adidas, and Mitchell & Ness. The store is especially praised for its great selection of caps for local Chicago teams and other U.S. teams. The staff at Lids receives positive feedback for their helpfulness and friendliness. Customers have highlighted the personalized service when customizing hats. One customer specifically mentioned the kindness and assistance provided by staff members during the customization process. Additionally, Lids has been recognized as one of the few places downtown that sells sports cards, although some reviews noted a limited selection of team merchandise. Overall, Lids is recommended for anyone looking to find the perfect hat or sports gear, with a welcoming atmosphere and a dedicated team ready to assist.
I brought in two cap that I'd bought somewhere else to get them embroidered. The guys working there were friendly and helpful. I dropped the hats off and came back for them on my way home, and the work was done and looked good.
Very pleased.
November 2025
I went and got the best customer service!! the worker cain was extremely helpful and nice :)
October 2025
All I can say is Candice is a real world super hero. I was in a pinch and she SAVED THE DAY. She calmly helped me pick out what I needed and ensure that the quality was top notch. I can’t thank her enough!!!
