Metro by T-Mobile offers great customer service, with staff who take their time to assist customers and ensure all needs are met. Many reviews highlight the helpfulness and professionalism of employees, with specific mentions of staff members who go out of their way to help. However, some customers reported experiences where service felt rushed, leading to mistakes like creating new email addresses without asking for existing ones. Overall, the location is recommended for its attentive service, but there are occasional concerns about the pace of transactions.
Hugo was super kind and assisted me amazingly and was super helpful with switching from phone companies. Sold me an amazing phone and changed my number super quickly. 10/10 would recommend. Also his lady coworker was soooo nice.
August 2025
This is the first store I came in to when I switched from Cricket, Angelica was the young lady who helped me with my switch and gave me a great phone within my budget. I keep coming back to this store due to her great service and always being patient and willing to help me with my phone!
July 2025
My phone got stolen, Angie wss very helpful in getting me a phone within my budget
