The Palmer House, a Hilton Hotel, is a renowned establishment known for its exceptional hospitality and charming ambiance. Situated in a prime location, the hotel offers easy access to various attractions, including Giordano's pizza, Millennium Park, and the Riverwalk. The lobby is described as "pretty awesome and fun," and the hotel's Starbucks is a welcomed bonus. While some guests have reported issues with the rooms, such as hearing noise from neighboring rooms and a slightly dated appearance, the overall experience is positive. The hotel's service is consistently praised, with staff described as "very friendly and welcoming." The hotel's famous brownies have also received high praise, with one guest claiming it to be the "best dessert" they've ever had. The hotel's fitness and pool facilities are also noted as top-notch, and the property is praised for its beautiful and historic charm. Overall, the Palmer House, a Hilton Hotel, offers a memorable experience with its excellent location, friendly service, and iconic amenities.