PetSmart is a large pet supply and services retailer offering a wide selection of products for many types of animals. The store provides services like dog training and pet grooming, which receive positive feedback. Customers report that staff are friendly, professional, and treat pets with kindness and expertise, making the animals feel comfortable. The service is described as excellent and lovely, with staff showing commitment and first-hand experience. However, the store can be cleaner, with reports of pet urine throughout. The parking lot is also noted as super confusing, so customers must park in the correct area. Overall, the store is easy to navigate with plenty of signage, and the helpful staff will check in the back to find fresh products when needed. This combination of varied selection and generally great service has gained the trust of many pet owners.
The parking here is super confusing, so make sure you park in the area of the lot that says PetSmart or else you're going to be walking through the mall/ Whole Foods until you miraculously find it. Service is always great, but can be cleaner. Lots of pet urine throughout the store.
