Pottery Barn is a well-established retailer known for its expertly crafted home furnishings and decor, originating in Chelsea, New York, in 1949. The store features a vibrant e-commerce site, inspiring catalogs, and brick-and-mortar locations worldwide. Customers generally appreciate the clean and well-stocked stores, with a layout that allows for easy navigation. Shoppers often mention the helpful and knowledgeable staff, who provide excellent customer service. Many customers have had positive experiences with associates like Luis, Nathan, Jason, and Amanda, who offer valuable assistance in selecting items, checking availability, and providing design suggestions. Customers have praised the helpful services, such as rug sample rentals, which allow them to envision products in their homes. The staff's expertise and warm demeanor contribute to a welcoming shopping atmosphere. However, some reviewers have noted a decline in product availability and showroom offerings, leading to mixed feelings about the store's overall experience. Despite these concerns, many customers remain loyal to Pottery Barn due to the high-quality items and the exceptional customer service provided by team members like Nico, who go above and beyond to assist shoppers. Overall, Pottery Barn aims to help customers create beautiful and comfortable homes with its durable and stylish products.
Pottery barn used to be my go to but they seem to be in a steady decline. Showroom doesn't carry that much so you can't see before you buy. Staff only semi helpful. Just pay up for RH. You won't regret it.
October 2024
Picked up an online purchase. Seamless transaction. Great staff.
April 2024
The best customer service and follow up I have ever received! Worked with Nico in Chicago.So incredibly helpful in following up and locating what I was looking for all over the country.Super impressed and appreciated his efforts!Thank you Nico !
