This Public Storage location in Chicago offers free reservations with no commitment and an online eRental option to skip the counter. It provides both modern convenience and the personal attention given for nearly 50 years. Multiple reviews highlight consistently great customer service, with staff described as pleasant, helpful, professional, courteous, calm, and kind. Specific employees are noted for going above and beyond, putting customer needs first, and making stressful situations bearable. Staff are credited with being understanding, accommodating, and patient, helping customers find the perfect unit, assisting with movers, and ensuring items stay secure and accessible. The location is considered the best storage experience by long-term users, with all-around great service no matter who assists.
Diamond was more than exceptional! She stayed late to accommodate our late move as well as assisting us to the very end. She is an awesome employee!
September 2025
The office attendant Diamond was so pleasant and helpful, not only in person, but over the phone as well. She was very understanding and accommodating as to what My needs were and Me finding the perfect location for them
September 2025
Stephanie was super helpful during my move. Corporate people messed up my book and the place was busy with other movers. However, Stephanie tried help assign a better storage unit. She was calm and stayed late so I can finish my move. Giving 5 star for her service.
