Public Storage in Chicago offers convenient and flexible storage solutions with a friendly, helpful staff. Customers can reserve a storage unit online for free, with no commitment, and even skip the counter by using the online eRental option to move in quickly. The staff, including team members like George and Amanda, are praised for their welcoming attitude, kindness, and knowledge. They walk customers through the process, answer questions, and make the experience stress-free. Many reviews highlight the excellent customer service and personal attention, which makes customers feel comfortable and cared for. However, some customers have experienced issues with communication and billing. One reviewer expressed frustration over difficulty reaching the office, unresponsiveness, and confusion about rent increases, especially during construction when the office was inaccessible. Despite these concerns, the same reviewer acknowledged that district-level staff, such as Michael, responded promptly, apologized, and provided solutions, which helped restore confidence in the service. Overall, Public Storage in Chicago is appreciated for its helpful staff, easy reservation process, and accessible location, with some room for improvement in communication and responsiveness during challenging situations. This location is suitable for those seeking a reliable storage option with friendly service.
The process was smooth & quick, the storage facility, is well maintained also, I like the electronic entry feature, they have elevators & flat bed equipment, to move your stuff, the only thing, I would like for them, to also have, is a garbage available, in the event you need, to discard small items, that become damaged... read full comment
August 2025
George was incredibly helpful. Very welcoming and knowledgeable about all things storage. He walked me through everything and gave me a tour of the building. Couldn’t have asked for a better experience!
August 2025
Laquita has great customer service very knowledgeable and nice
