Room & Board in Chicago offers a wide range of modern, timeless, and durable furniture for living, dining, bedrooms, storage, and outdoor spaces. More than 90% of their items are made in the U.S. from high-quality domestic and imported materials, and the store is proud to be a Certified B Corporation™. Customers consistently praise the excellent customer service, noting particularly knowledgeable staff who assist with fabric choices and setting up accounts, making the shopping experience pleasant and stress-free. The store provides free design help, full-service delivery, and free returns, enhancing customer satisfaction. Many reviews highlight the long-lasting quality of their furniture, with some pieces, like sofas and tables, remaining in great condition after 20+ years. Customers appreciate the modern, stylish designs and the high quality of upholstered pieces. While the furniture is considered expensive and often requires a wait of several months for delivery, shoppers value the durability and timeless style. The store also offers well-made home accessories, including cribs, with excellent service, such as quick support in case of missing parts. Overall, Room & Board is known for providing high-quality, stylish furniture backed by superb customer service, making it a trusted choice for those seeking durable, modern pieces.
Great experience with "Room & Board". I couldn’t be more happy with my new furniture. Shout out to customer service who made my final purchase decisions so much easier.
December 2023
Great place, customer service experience was excellent
April 2023
The staff are so knowledgeable! Couches have a million details apparently and they can help you make decisions and design your space. The showroom is huge! Furniture shopping was actually fun
