Ross Dress for Less offers a wide selection of the best brands and the latest fashions for family and home at 20% to 60% off department store prices. Customers appreciate friendly staff and helpful service, with many noting the positive shopping experience and quick wait times. However, some reviews mention issues with the shoe department not being organized by size, leading to longer shopping times. Others highlight long lines at checkout, with only a few cashiers available, which can be frustrating. The store staff is generally described as nice and patient, even when handling upset customers. Customers also suggest improvements, such as a better system for restroom access. Overall, the store provides a good variety of products and friendly service, though some areas could use better organization and staffing.