Thrifty Car Rental - Chicago - O'hare International Airport
Car Rental
Hours:
10255 West Zemke Boulevard, Chicago IL 60666
Hours
About Thrifty Car Rental - Chicago - O'hare International Airport
Thrifty Car Rental at Chicago O'Hare International Airport offers a wide selection of vehicles and competitive rental deals, including discounts for prepayment. Located at 10255 West Zemke Road, the rental service provides options for customers without credit cards, allowing bookings with debit cards.
Customer experiences vary at Thrifty. Some reviews highlight the friendly staff and their willingness to help, even going the extra mile, such as providing rides to the airport gate for passengers in a hurry. However, there are concerns about the customer service practices of some employees, particularly regarding upselling additional services, leading to frustrations during the rental process.
Many customers reported issues with the online check-in system, which often did not function as intended, causing delays at the counter. Instances of miscommunication about vehicle availability and charges for early arrivals were also noted. Despite these challenges, many customers found the cars to be in good condition and appreciated the ease of the return process.
Overall, while Thrifty Car Rental offers attractive pricing and a decent selection of vehicles, potential renters may encounter inconsistencies in customer service and operational efficiency. Some customers express a willingness to use the service again, hoping for improved experiences in the future.
Most Recent Reviews
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October 2026
Had to wait one hour and 30 min to get my rental, only had one person in the counter and she was very slow, turned the veh in with a full tank and they still charged me 14 dollars for fuel.
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October 2026
I got a great vehicle at a very competitive rate. Car was in great condition. Terminal at the airport is easy to get to. Checking in and out was just easy. ORD is impressive.
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September 2026
Once you get to the counter it was pretty easy if you had booked a reservation. But the line was too long and not enough representatives!
More Comments(302)
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