U-Haul Moving & Storage of Up-Town is an organized and efficient location with great, friendly, and helpful staff. Customers report excellent experiences with easy checkout and return, noting trucks are available when expected. The staff is cool, prompt, and assists with in-person check-in, making the process seamless and painless. The equipment is clean. While the self-check-in system is noted as not quite ready, the helpful staff compensates. Some customers mention issues with U-Haul's general policies, such as high last-minute change charges, and occasional stock shortages for specific box types, though helpful substitutions are made. Overall, it is a highly recommended go-to location with actual human employees ensuring a smooth rental.
Easy return of equipment. Friendly staff. Not necessarily related to this specific location - the U-Haul app and website are the most user friendly and easiest to navigate of any apps and websites that I've ever used!
August 2025
Granted they were out of stock for the types of boxes I needed, I was able to substitute and find something else. Merritt was helpful in getting the boxes out and to my car.
August 2024
Great staff, clean equipment. The staff can help you with the "Self Check-in" the system is not quite ready but the staff is cool and very helpful.
