U-Haul Moving & Storage of Up-Town is an organized and efficient location with great, friendly, and helpful staff. Customers report excellent experiences with easy checkout and return, noting trucks are available when expected. The staff is cool, prompt, and assists with in-person check-in, making the process seamless and painless. The equipment is clean. While the self-check-in system is noted as not quite ready, the helpful staff compensates. Some customers mention issues with U-Haul's general policies, such as high last-minute change charges, and occasional stock shortages for specific box types, though helpful substitutions are made. Overall, it is a highly recommended go-to location with actual human employees ensuring a smooth rental.
Very friendly staff and van was in excellent condition. Everything was smooth and efficient. Have had bad U-Haul experiences before, but this was a great one.
May 2026
We had an early pickup time, Marcus was very helpful and got us in and out quick. Convenient neighborhood location.
May 2026
Chicago location was super professional and well run!!
