U-Haul Moving & Storage of Up-Town is an organized and efficient location with great, friendly, and helpful staff. Customers report excellent experiences with easy checkout and return, noting trucks are available when expected. The staff is cool, prompt, and assists with in-person check-in, making the process seamless and painless. The equipment is clean. While the self-check-in system is noted as not quite ready, the helpful staff compensates. Some customers mention issues with U-Haul's general policies, such as high last-minute change charges, and occasional stock shortages for specific box types, though helpful substitutions are made. Overall, it is a highly recommended go-to location with actual human employees ensuring a smooth rental.
This was a very easy process. Everyone at this location is friendly and helpful.
August 2026
I have rented from this location a number of times, and I must say that this experience was the best by far. Not only was the process much better but the staff too were much more friendly and welcoming than I had experienced in all other experiences.
July 2026
The staff and customer service was above the standard. I used the truck because my job had a truck down at the last moment. They made the process so simple and quick, I was able to get to my job assignment and complete it on schedule.
