The UPS Store #5428 in Chicago is a friendly and professional local business that offers a range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Located at the corner of Grand & Ogden in the N Community Center next to Starbucks, it is known for its knowledgeable staff who are always helpful and patient. Customers appreciate the secure and professional packing, especially for delicate items like ceramic art pieces. The staff's kindness extends to making returns easy and handling reprints patiently. Small business owners find the store convenient and enjoyable to visit, thanks to the friendly atmosphere and attentive service. Many customers highlight the excellent customer service provided by staff members, who are described as kind, patient, and happy to assist with any needs. Overall, this UPS Store is highly recommended for its professionalism, helpfulness, and welcoming environment.
I always have so many returns and they are so nice about it every single time. One time I had to reprint the label and they were extremely patient and let me send the label over and they took care of everything.
May 2025
The customer service was AMAZING!!!! The ladies here the day i visited this location were Erika and Quinn. They were both super kind and patient. I had my young daughter with me and they were so nice to her. I will return again!! THANK YOU FOR AMAZING CUSTOMER SERVICE!!!
April 2025
Never thought I would enjoy going to a UPS! I run a small business and go to this UPS often. Everyone working is always friendly and happy to help me with whatever I need. They make it easy to ship out whatever I need. I dread when I have to go to another location.
