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“Joe was beyond helpful. I came in literally crying, overwhelmed by a shipping-related emergency. Not only did Joe resolve my issue in less than 5 minutes, he also talked me down & reaffirmed my self-esteem.
Give him a raise IMMEDIATELY!! If you don’t, that means you don’t care about customer feedback.”
“Had a great experience with the notary services at this UPS Store. Tiglath made the process seamless and super easy. Really appreciated the friendly and helpful service!”
“Bob was extremely helpful and kind! He went above and beyond to help me make sure my package was going to the correct address and that I was paying the right price. I will definitely return to this location. Thank you BOB!”
“Nick and Charles were really helpful with assisting me with all my ups services. One of the best ups stores in the downtown area. I highly recommend stopping by for all your needs”
“Denise is amazing, truly takes the time to make sure the units are tidy. Bathroom is always clean and doesn’t smell bad. Always feel safe & comfortable coming here.”
“The Honore Storage orientation through their Andersonville facility was well facilitated by Iliana. I am very pleased with their customer service and easy access.”
“After going to a couple of shipping places, gotta give cred to where credit is due!
This UPS store was quite busy 30 minutes before they closed, yet, they moved quickly to help me tape up my shipment and get me going in under 5 minutes.
Everything was delivered on time!! Small parking lot, but people move quickly. Again, much thanks to these guys!”
“The employees here are professional and kind. They consistently go above and beyond and make UPS look good. I cannot say the same for other UPS locations I have visited.”
9AM - 7:30PM
917 W Washington Blvd, Chicago
Mailbox Centers
“The excitement and professional people working at this UPS outlet were amazing to me. Their help in getting my problem solved, was perfect. Bibiana was terrific in every way. Please tha k her for her help.”
8AM - 7:30PM
4740 N Cumberland Ave, Chicago
Mailbox Centers
“Anthony and Leila were amazing. Super friendly and did everything in their power to make sure my experience was the best. Definitely recommend coming to this ups”
“Adrian made the process so easy!
From booking online to check in and tour of the unit - thank you Adrian!
For sure recommend this location and ask for Adrian !
EDIT: Adrian also made sure my access code worked and showed me how to enter through the back garage as well
I was even able to get a lock for my unit onsite
I have my payments setup automatically online - so no issues there.”
“Every single person at this location is beyond helpful and patient. And I want to mention a young man whose name is either Crayton or Galveston (I apologize, I can't remember), who could not be more solicitous. I have a UPS store closer to my house, but I go out of my way because of the excellent customer service and friendly environment they provide me.”
“The workers at this store are always helpful, knowledgeable, professional and friendly beyond the norm. I drive out of my way to do my mailing and order services.”
8AM - 7:30PM
623 W Lake St, Chicago
Mailbox Centers
“The gentleman was super helpful today. He specifically asked if I was looking for UPS or USPS for my large envelope. He also gave me a more rigid envelope for my package at no charge. Would definitely recommend this to others!”
“Convenience— there are many store in town. Friendliness: so far, all UPS folks with whom I have worked have been helpful and pleasant! Makes the chore so much better.”
“Fast and easy processing of my business in the store. Very amiable and accommodating personnel. Assist spontaneously with heavy boxes. Assurance is guaranteed. Safe and efficient service.”
9AM - 6PM
1440 W Taylor St, Chicago
Mailbox Centers
“Absolutely A+ customer service. Very friendly, speedy, and proficient. I genuinely enjoy coming here (HIGH praise for a shipping store) and think you should bring them your business.”
“I know that my packages are safe and handled with care. The prices are reasonable. During COVID, it was nice to have a pickup location that is less crowded than close alternative locations.”
8:30AM - 5:30PM
3400 W 111th St, Chicago
Mailbox Centers
“This business is unassuming neighborhood place. Moved back to the area, didn't have my own address so signed up for a box. They send packages as well, you can have copies made too. Had a box a few years, moved out of the area, cancelled my mailbox. Even though I contacted all vendors and people that would mail me anything, some continued to show up at Lockbox. Since not a huge corporate place Jackie called me when a wedding invitation showed up more than 1 month after I was no longer a customer. That's great customer service, thanks to Jackie.. If you're in the area and looking for a mailbox with a street address not a PO BOX, I highly recommend.”
“Visiting this UPS Store a second time, but this time with a large delivery, and once again customer service was superior. The associate who assisted me -Dave- helped me with packing the box and answered all of my questions in a kind, unhurried and professional manner.”
“Rented a unit for 6months and it was so convenient as my family home was 2 blocks away. The staff were great and always available to help or answer questions. Just moved out as relocating out of a state and process was simple and smooth.”
“The staff working the afternoon of Tuesday June 23rd, 2026 were absolutely amazing! I didn't catch their names, but they went above and beyond to help me.
I arrived with several boxes plus a bunch of loose items that still needed to be packed. They were incredibly helpful, patient, and friendly, making the entire process quick and stress-free. I was in and out much faster than I expected.
Everything arrived at its destination on time, and the packaging was honestly the best I've ever received. Thank you for the outstanding service, and I'm sorry for showing up just five minutes before closing! I truly appreciate your kindness and professionalism.”
8:30AM - 5:30PM
730 West Lake Street, Chicago
Mailbox Centers
“I have used East Bank Storage twice: once for an extended period and recently for a brief period.
East Bank is clean, dry, free of bugs, and safe when you visit your locker. There has never been any mold or mildew on my belongings.
The staff gives good customer service, especially Linda. She assesses what you need and can come up with a locker that is just the right size and within your budget.
I would recommend East Bank to anyone.”
8:30AM - 5:30PM
429 West Ohio Street Suite 105, Chicago
Mailbox Centers
“Great experience using this spot for a few months. Staff is really helpful/nice. Only thing to point out is that there are only two elevators and sometimes you will have to share it/have it be used by someone else if in case you're there at a busy time.”
“I always get a UPS mailbox in every state I am working for a period of time!
Hands down, this is the BEST UPS STORE I have ever had the pleasure of doing business!!! The staff is AMAZINGLY kind and always greet you when you come in!
Chris, the store manager is like none other!!! He is knowledgeable, kind, understanding, nonjudgmental, and his heart is NOT filled with a drop of prejudice! Hallelujah ??
His concern is whatever it is that concerns YOU!!! I ADORE them all and wish them ALL the best in life! ??
It is under new ownership since I had gotten my contract, but it doesn't seem to effect much.
Now, the only issue I currently have is the difficulty with parking, which is NOT their fault!
Right in front is a bus stop and directly across the street is a HUGE parking lot for a restaurant that does not EVER get enough business to fill it!!! Soooo... I'll let that rest there!
On another note, MANY who have heavy packages to drop off or pick will stop close to the door as possible with their hazards on. Sadly, when they return to their vehicles, they'll have a ticket of $75 or more!
ANYONE can observe that this is one of Taylor Street's GEM of a spot, and you'll think the city will work with it, but does NOTHING! I don't link that issue to UPS but the greed of Chicago!
In spite of it all... It is one of my FAVORITE places to visit here in Chicago... And there's not too many!!!
Oh, sure, there's nice things to see here and architecture to admire, but sometimes the people surrounding them or whose employed there can make it an unpleasant experience... But NOT HERE!!!
Thank God ??”
“What an amazing UPS store! As soon as I entered, the entire staff greeted me and offered assistance! My son assured me “63rd Street was the best UPS Store in Chicago for fast, efficient professional service!” Thank you for exceptional kindness and professionalism that made me smile!!”
“Nice location, I came to drop off my package and Bob printed me the label and custom deceleration form, he also provided me with a pouch for the label and the form free of charge. Best service for your created online label and drop off.”
“I came in to drop off some package that were already labeled. There is only one really nice and patient gal working this place. There are lots of boxes and tape for mailing packages.”
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“Okay , and as a busy time , Ms Perez is always so friendly and so helpful friendly polite, no matter how crowded the story is, she's always a blessing to you. Everyone is just truly helpful here. What a great experiencethe the right place location in the parking lot. They're so friendly, always clean and she's always so helpful. She even adds, pull up reform for my returns. She's such a blessing to the community and her staff.This is enjoyful experience for me.\\UPstore in a neighborhood school is always clean and professional looking all the supplies you would ever need. They even have mailboxes for you to buy if you don't have a mailbox so you need a special place to get your mail and the prices are so reasonable I am so thankful and grateful to come to this door for assistance.thank God for your support today”