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“Went to this location for a finger-print appointment and Jackie and Charles were super helpful. They were able to accommodate me earlier in the day, and the process was very quick. Great work!”
“Great service from Jermaine and easy to communicate with! Since I'm deaf and he's willing to communicate in different ways and showed me around as well!”
“The Honore Storage orientation through their Andersonville facility was well facilitated by Iliana. I am very pleased with their customer service and easy access.”
“Had a very pleasant experience at this location thanks to the outstanding service of Jason. He was helpful kind and patient despite the busy time of year. Will be coming back.”
“I always have a great experience at this UPS Store. Even on busy days, the team keeps things moving efficiently while still providing excellent customer service. Gilbert recently helped me with a shipment and pointed out a AAA discount that I didn’t know about, which saved me money. I really appreciate the knowledgeable, friendly service and the attention to detail. Highly recommended!”
“Bob has helped me a few times with notarization. He has been extremely thorough, kind, and efficient every time. When I've called to inquire, the team remembers my call and the details of what I needed. Love this place!”
“Great experience renting from Storage post in Albany Park, thanks to the location manager Claudia.
I didn't have the best experience with their corporate customer service team, lots of conflicting information, but the Albany Park location manager Claudia made sure the unit I rented was accessible from the elevator and parking was available right outside of the entrance to the elevator. As a person with mobility issues, this made a big difference for me. She also took the time to make sure everything worked well during my visits.
I found the facility to a clean, well lit & organized.
I do recommend storing items in closed containers, I noticed a lot of dust accumulated during the 6 months I didn't access my unit.
Price is very compatible with other storage locations, less expensive & reasonably priced than Extra Space storage.”
“Al was very helpful and polite and professional he let me get my stuff done without being pushy and asking to many questions was very cool guy. This is what service is all about ! Not to much not to little .
Thanks UPS.”
“This is a fantastic UPS store. If you are helped by Omar, you are seriously in good hands. He is friendly, super knowledgeable, and will ensure that your package gets delivered appropriately and handle any problems that happen along the way. We shipped several packages across the country and he helped us tape them together and send them out all at the same time so that they would also deliver at the same time. The service at this UPS store is fantastic and I’m really glad I shipped my packages with this store.”
“I came in with several items that needed to be returned, and the process was much more complicated than a typical return. Several different shipping labels had to be created, and I was even assisted with an item that needed to be sent through USPS.
The staff was incredibly helpful throughout the entire process, especially Ray. He was friendly, patient, and kind, and he took the time to assist me with everything I needed. Despite the number of returns and the extra work involved, he never made me feel rushed or like I was inconveniencing anyone.
Excellent customer service can make all the difference, and Ray truly went above and beyond. Thank you for making a potentially stressful experience so easy and pleasant!”
“The guys here are great!! Tig and staff are incredible. I visit 2-3 times a week and it’s the easiest experience. Couldn’t be more thankful to have them as my neighborhood shipment partners!!!”
“The staff here(Askash, Kevin, and Jenny) are very efficient and customer service friendly.
Grishma, I didn’t forget that you patiently check to see if the mail has arrived when I call.
I have rented a box at this location for over four years. This isn’t the staff I first started with , but they’re best so far. You guys are awesome and HONEST!!!Thsnks for the great service.✌?”
“Mr Ebe is a diligent worker, polite, duty conscious. I made an error on a mail ,called him, he politely as always came to the phone corrected the error. Mail was delivered at the appropriate time. Many managers work for their money and no customer satisfaction. He has gone above and beyond, maintaining the85⁰ integrity of UPS. Please recognize him”
“Fast and easy processing of my business in the store. Very amiable and accommodating personnel. Assist spontaneously with heavy boxes. Assurance is guaranteed. Safe and efficient service.”
“Convenience— there are many store in town. Friendliness: so far, all UPS folks with whom I have worked have been helpful and pleasant! Makes the chore so much better.”
“Absolutely A+ customer service. Very friendly, speedy, and proficient. I genuinely enjoy coming here (HIGH praise for a shipping store) and think you should bring them your business.”
1:30 - 5:30PM
623 W Lake St, Chicago
Mailbox Centers
“Love this UPS location - probably the best in Chicago. The employees are thoughtful, the experience is very efficient without feeling super rushed, and there was even relaxing ambient music playing. My experiences here are about as zen as shipping errands can be. Truly a well-managed location with an excellent staff.”
“Visiting this UPS Store a second time, but this time with a large delivery, and once again customer service was superior. The associate who assisted me -Dave- helped me with packing the box and answered all of my questions in a kind, unhurried and professional manner.”
“I know that my packages are safe and handled with care. The prices are reasonable. During COVID, it was nice to have a pickup location that is less crowded than close alternative locations.”
“This business is unassuming neighborhood place. Moved back to the area, didn't have my own address so signed up for a box. They send packages as well, you can have copies made too. Had a box a few years, moved out of the area, cancelled my mailbox. Even though I contacted all vendors and people that would mail me anything, some continued to show up at Lockbox. Since not a huge corporate place Jackie called me when a wedding invitation showed up more than 1 month after I was no longer a customer. That's great customer service, thanks to Jackie.. If you're in the area and looking for a mailbox with a street address not a PO BOX, I highly recommend.”
“Love this place…..Alan, Alberto,Mike,Jennifer what a great team they have gone above and beyond. Beautiful space and very ecliptic atmosphere artsy as well as charming. This space has everything!!!”
“I have used East Bank Storage twice: once for an extended period and recently for a brief period.
East Bank is clean, dry, free of bugs, and safe when you visit your locker. There has never been any mold or mildew on my belongings.
The staff gives good customer service, especially Linda. She assesses what you need and can come up with a locker that is just the right size and within your budget.
I would recommend East Bank to anyone.”
“Gordana at the river north location was beyond exceptional. Hands down best customer service on earth. Thank you, Gordana for helping me select a storage size that fits my needs and for being so kind and helpful!!”
“I always get a UPS mailbox in every state I am working for a period of time!
Hands down, this is the BEST UPS STORE I have ever had the pleasure of doing business!!! The staff is AMAZINGLY kind and always greet you when you come in!
Chris, the store manager is like none other!!! He is knowledgeable, kind, understanding, nonjudgmental, and his heart is NOT filled with a drop of prejudice! Hallelujah ??
His concern is whatever it is that concerns YOU!!! I ADORE them all and wish them ALL the best in life! ??
It is under new ownership since I had gotten my contract, but it doesn't seem to effect much.
Now, the only issue I currently have is the difficulty with parking, which is NOT their fault!
Right in front is a bus stop and directly across the street is a HUGE parking lot for a restaurant that does not EVER get enough business to fill it!!! Soooo... I'll let that rest there!
On another note, MANY who have heavy packages to drop off or pick will stop close to the door as possible with their hazards on. Sadly, when they return to their vehicles, they'll have a ticket of $75 or more!
ANYONE can observe that this is one of Taylor Street's GEM of a spot, and you'll think the city will work with it, but does NOTHING! I don't link that issue to UPS but the greed of Chicago!
In spite of it all... It is one of my FAVORITE places to visit here in Chicago... And there's not too many!!!
Oh, sure, there's nice things to see here and architecture to admire, but sometimes the people surrounding them or whose employed there can make it an unpleasant experience... But NOT HERE!!!
Thank God ??”
“This is the most amazing UOS store. The customer service is so next level. They are very nice and efficient. Never have a bad disposition. The store is always organized and clean. To top it off they play such great welcoming music in the store that all the customers are happy to be there. I recommend to everyone!”
“Nice location, I came to drop off my package and Bob printed me the label and custom deceleration form, he also provided me with a pouch for the label and the form free of charge. Best service for your created online label and drop off.”
“The front desk staff is very helpful every time I visit. I am local to the area and prioritize coming here to drop off my packages because its always a positive and efficient experience.”
“Chicago Virtual Office is a great location to have my business located. All of the staff especially Kim and Julie go way beyond in taking care of my business and ensuring it runs smoothly. They are an essential part of our corporate team and contribute greatly to our success!”
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“I always have a great experience at this location. Tig and the entire staff are always friendly, patient, professional, and helpful. They make it so easy to mail packages and handle returns. And you can get things notarized! Glad to have them in the neighborhood.”