United States Postal Service
USPS,
Post OfficesHours:
5100 W Grand Ave, Chicago IL 60639 Hours
About United States Postal Service
The United States Postal Service (USPS) is the only organization in the country that delivers regularly to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world's mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. While some customers have reported inconsistent customer service, with certain employees being described as rude, the majority of reviews highlight the helpful, efficient, and friendly nature of the staff. The Post Office is praised for its reasonable pricing, with one customer noting they only paid $6 instead of $23 elsewhere. Overall, the USPS is regarded as a great service, with one long-time customer of 38 years expressing their satisfaction with the organization.
Most Recent Reviews
February 2026
Juan and Theresa were incredibly helpful, friendly, and professional. They made the entire process easy and stress free, and I truly appreciated their positive energy and enthusiasm. They somehow even made getting fingerprints enjoyable! Thank you both again for such a great experience.
August 2025
They are so rude can’t even explain anything to do them just lazy don’t want to help you
June 2025
Lazy mail people. Can’t get my real ID for my trip because they can’t bother to look behind the door for the mailboxes. Haven’t gotten mail for MONTHS. Staff extremely rude when calling and no help. Now I have to cancel my trip. Thanks for nothing.
More Comments(152)
Nearest USPS Stores
- Chicago, Illinois
