The Xfinity Store in Chicago provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can make payments or handle equipment there. Reviews note the internet service is very fast. However, some mention frequent outages, prices that are not transparent and were raised without warning, making them expensive. Many strongly recommend visiting the store over calling, describing quick, efficient, and friendly service where issues were resolved in 20 minutes, a stark contrast to hours of unhelpful phone or chat support. Staff are described as so helpful and as having great personality.
5/5 experience, Jose Adan helped us set up and did a really great job outline options and helping to problem solve around the technically difficulties of transferring data and a phone number after having my phone stolen!
February 2026
Saw a lot of poor reviews here so I wasn’t sure what to expect, but my experience at this location was pretty seamless.
The call center was very helpful getting everything set up, so when I went to pick up my equipment here, it was quick and easy, and Charles was helpful answering a question about WiFi extenders.
January 2026
Charlene Figueroa was very patient with me and my husband and she was very nice and I’d go back to her again if I had to very great customer service
