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“The man that helped us, Kenneth, spent 2 hours helping us transfer over my number, setting up a new account and a new phone. He was kind, patient, and great at his job.”
“Henry spent two hours with me working on a cell phone number transition. He was thorough, patient, and solutions oriented from the start. We resolved the complex issue because of his patience, initiative, and ability to navigate the Verizon support system.. Highly recommend Henry and this location.”
“The staff that took care of us was absolutely phenomenal. One of the best experiences I have ever had upgrading a phone. They even complimented on how well the papillons behaved”
“Aurelius, Was very excellent even though he was it was closing time he still made sure that he got what needed to be done done he went above and beyond best customer service I’ve ever seen”
“I literally never wrote reviews, but Jocelyn Collins gave me one of the best Customer Service experiences I can remember.
She waited on the phone with Verizon Customer Sevice and helped navigate and guide me through to resolution out of the kindness of her heart. She was not being paid commission and helped me navigate a complex network transition from ATT to Verizon.
This store is lucky to have such a hard working and genuinely kind person onboard.”
“Marco's really helped me out with getting a new phone. Even hooked it up with alil something extra. One of the best Boost Mobiles around. Waited on really quick, and not in the store for long at all.”
“Sonny is the best. Guy was super easy to work with. Talked with loads of Verizon people and by far the most helpful. I would go out of my way to have him assist me”
“Came in and I was serviced by Linda, immediately when I got in she greeted and got straight to finding me the best iPhone deal and I walked out more satisfied, best customer service hands down!!!”
“Terra told me about great promo I had upgrade my device other stores didn't break down price for me like she did, so I could see what I was paying for. Thank you boost mobile”
“Vinay is the best! Super kind and patient. Went above and beyond for me and my family answering all our questions. Troubleshooting everything. We got 4 new phones! 10/10!”
“I went in today to get help for a phone and Brenda got me set up with a new phone and got my information to the new phone since I don't know much of these things but thankfully it all turned out good”
“Absolutely amazing service, Amir was the best person to help us possible. He was so kind, patient and informative about the company products and services that my family member was able to get her phone issues resolved and needed up arranging a new internet service with them after the visit went so well”
“Thank you edoar it's always lovely to come in and see this young man always so helpful and attractive please everyone come in to this store great help great service.”
“Omg what a lifesaver it was a long process due to the other company not trying to relase my number but she was patient and even helped me get my accounts onto my new device”
“⭐️⭐️⭐️⭐️⭐️
Exceptional service — ask for Jose!
Jose, the store manager, truly went above and beyond for us. He did all of the heavy lifting—setting up our business account, adding 5+ lines, and making sure everything was done correctly and efficiently from start to finish. He was extremely knowledgeable, patient, and took the time to walk us through every promotion available so we were getting the best possible deal.
His associate Jason was also helpful, but Jose absolutely led the experience and made the entire process seamless. Because of how well we were treated, we’re already planning to move our personal lines over from Verizon next.
If you want things done right and want someone who genuinely cares, Jose is your guy. Highly recommend this T-Mobile location!”
“I recently upgraded to the iPhone 15 Pro Max with Boost Mobile, and it's been an amazing experience. The sleek design and stunning display make everything look vibrant. The performance is incredibly fast, and the battery life is impressive. Boost Mobile’s network is reliable, and setting up the phone was a breeze. The camera takes professional-quality photos and videos, capturing every moment beautifully. Overall, I’m thrilled with my new iPhone and the excellent service from Boost Mobile. Highly recommended!”
“Jeremiah and Kenneth are super helpful. I am extremely happy with my new phone and watch purchase! I’ll be going to them going forward for my Verizon needs.”
“I came here for a SIM card change and Shravani was really patient and helped me through the whole process. I love the customer services Boost provides. I have been with Boost for 5 years now and they never disappoint.”
“Breyanni was such a great help. We talked for a week before I made it in to upgrade my phone and she helped me get all of my information to the new one. Highly recommend.”
“The DirecTV in my high-rise building started malfunctioning unexpectedly. It was Saturday at 3 pm. Awful timing. We only had one DVR receiver and needed (well wanted really badly) to be able to record and watch a special show on Sunday the next day …tough to do without your TV working.I thought we were going to be out of luck but I called at 3 pm on a Saturday to Silver IP and spoke to Chris. I joked with him “if you have anything tonight to come switch out the receiver, that would be great … hahaha” … he took it seriously and said “let’s look for a cancellation”, that’s the only way.Would you believe I had wonderful Liz in our condo at like 4:30 to switch out and reconnect our receiver?And let’s talk about Liz … first off, she had great energy on the phone. (Quite honestly I was expecting someone who was grumpy for having to work on a beautiful Saturday afternoon.)She arrived promptly … gave us realistic expectations on a Saturday that we might not be able to reach DirecTV at this time on a Saturday, to completely finish the job… but at least we would have the new equipment in-house.Well Liz worked her magic. Was able to finish everything. And explained a couple of new nuances to our receiver.She was super friendly and pleasant and positive, and highly knowledgable. We loved working with her.And loved our service at Silver IP.A phone call at 3 pm on a Saturday resulted in having everything fixed and a new receiver by 6 pm Saturday.Just wow … and well-done!”
9:30AM - 7PM
3748 N Kimball Ave, Chicago
Internet Service Providers
“My customer service representative Abel made my visit to get a new phone fun! he was extremely knowledgeable and seemed to know exactly what I wanted in a phone!”
“This T-Mobile location provided some of the best customer service I’ve ever experienced. The teamwork to attend the customers made for a seamless and quick transaction. Shout to Neysha who made the purchase worth the trip.”
“Great service. I came to visit the city and I needed to buy something for my phone and I found it. They are one of the places where you go for service and leave happy ?”
“We went to the store to switch phones between my wife and my daughter. Esme was very helpful. She knows exactly what we want and did it very quickly and professionally. We’re very happy with her and will come back if need something else”
“Lovely custom services, and the music is really nicely/ the worker there is supper sweet, our problem about Wi-Fi had been solved really quickly today, definitely a 5 star review!”
“Just moved to Chicago (first month here) and kept having phone issues. The manager with the cool hand tattoos helped me twice — she was amazing, patient, and actually fixed my problems. I forgot her name but she's the real reason for this 5-star review.
I came in 3 other times when she wasn't there, and honestly? Some of the team didn't even try to help. I'm not trying to single out everyone — if you have work ethic, this isn't about you. But if you don't… you know who you are. Customer support isn't easy, but come on.
Still, that manager alone deserves all the praise. Thank you!”
“The young lady Sasha was a great help with me today informed me of things I needed to know that would make purchasing a phone inexpensive and easier totally fixed my situation and I left with a smile she’s awesome gooo Sasha”
“Had a great experience with the rep at this location. His name is Edy and he made my overall experience positive. Had a terrible experience with my previous network and the transition was seamless and he explained all of the plans very well. Give this guy a raise.”
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“my internet went down this morning. called zentro and expected some sort of delay, much to my surprise antonio and larney, two of the nicest and most capable techs arrived in less than a couple of hour. fixed my internet in less than 20 min. i cannot thank them enough.”