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“I literally never wrote reviews, but Jocelyn Collins gave me one of the best Customer Service experiences I can remember.
She waited on the phone with Verizon Customer Sevice and helped navigate and guide me through to resolution out of the kindness of her heart. She was not being paid commission and helped me navigate a complex network transition from ATT to Verizon.
This store is lucky to have such a hard working and genuinely kind person onboard.”
“I visited on a Sunday and desperately needed to upgrade my phone having not done so in almost 6.5 years. I’ve always been a Verizon user and the phone trade-in experience was so painless that I was waiting for the other shoe to drop the whole time. So very thankful it was remarkably easy to work with their staff who answered all my annoying questions with care and attention AND could tend to other customers simultaneously. Chris held it down! He was super knowledgable and made the visit way less stressful than I was making it in my head. I’ll be back here again for sure!”
“Lorenzo was very kind and patient explaining the process of updating my phone. As a senior i appreciated that very much. We seniors spend money too. Thanks again”
“The assistance was fast and efficiency, I thought I was gonna be in there all day it took less than 20seconds. The greetings are nice, when you walk in everyone greets you and if not busy ready to assist you.”
“Marco's really helped me out with getting a new phone. Even hooked it up with alil something extra. One of the best Boost Mobiles around. Waited on really quick, and not in the store for long at all.”
“Great reps at this location. They helped me and walked me through my options on how to switch over to Verizon. The whole team was very nice and easy to work with.”
“Terra told me about great promo I had upgrade my device other stores didn't break down price for me like she did, so I could see what I was paying for. Thank you boost mobile”
“Thank you edoar it's always lovely to come in and see this young man always so helpful and attractive please everyone come in to this store great help great service.”
“Erik was absolutely fantastic and so personable! He was helpful in saving me money/ helping with deals. I really appreciated my phone setup experience and would definitely recommend!”
“Jasmine assisted me on transferring me everything from one phone to the other, sie also, helped me turned one phone on & the other off. Jasmine is awesome 👌 she made sure my services were provided. She was able to understand me & was thoughtful & genuine. She is one reason I will come back for assistance! She met my needs, she listened, is communicative, patient, she solved my problems. I like her personality/professional ethics. Thank you Jasmine till next time.”
“Brittany was super fast and helpful with a new device transfer thank you Brittany!! Great music and vibes happening in the store as well 10/10 experience all around”
“The Chicago area is very competitive for mobile service business, however this Verizon store has customer service that goes beyond all expectations. Jeremiah and Kenneth are as professional as they come. The store is very well equipped and is very clean and organized. The team will work hard to make one feel at home and put one at ease. All questions are welcome and the budget needs for each individual is matched. Both the CTA bus and train lines are near the facility.”
“Omg what a lifesaver it was a long process due to the other company not trying to relase my number but she was patient and even helped me get my accounts onto my new device”
“Thank you jasmine for all your help I am so happy with my new galaxy a16 I'm so thankful to be out from cricket the world's more nice kind humans like you”
“Absolutely amazing service, Amir was the best person to help us possible. He was so kind, patient and informative about the company products and services that my family member was able to get her phone issues resolved and needed up arranging a new internet service with them after the visit went so well”
“I came here for a SIM card change and Shravani was really patient and helped me through the whole process. I love the customer services Boost provides. I have been with Boost for 5 years now and they never disappoint.”
“My phone updated on its own and deleted the esim or something and the dude always in there I guess his name Hank basically fixed it for me and was cool about me not having any money. He said I owed him a favor. Is Boost da mafia or sum? Ha ha ha but yeah he cool they good people up there”
“⭐️⭐️⭐️⭐️⭐️
Exceptional service — ask for Jose!
Jose, the store manager, truly went above and beyond for us. He did all of the heavy lifting—setting up our business account, adding 5+ lines, and making sure everything was done correctly and efficiently from start to finish. He was extremely knowledgeable, patient, and took the time to walk us through every promotion available so we were getting the best possible deal.
His associate Jason was also helpful, but Jose absolutely led the experience and made the entire process seamless. Because of how well we were treated, we’re already planning to move our personal lines over from Verizon next.
If you want things done right and want someone who genuinely cares, Jose is your guy. Highly recommend this T-Mobile location!”
“I recently upgraded to the iPhone 15 Pro Max with Boost Mobile, and it's been an amazing experience. The sleek design and stunning display make everything look vibrant. The performance is incredibly fast, and the battery life is impressive. Boost Mobile’s network is reliable, and setting up the phone was a breeze. The camera takes professional-quality photos and videos, capturing every moment beautifully. Overall, I’m thrilled with my new iPhone and the excellent service from Boost Mobile. Highly recommended!”
“Breyanni was such a great help. We talked for a week before I made it in to upgrade my phone and she helped me get all of my information to the new one. Highly recommend.”
9:30AM - 7PM
3748 N Kimball Ave, Chicago
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“Abel was 👏 amazing got me a great deal with a phone included! Can you believe Att was charging me 200 for one line! He helped transfer all my information over and teach me how to use my new phone!”
“The DirecTV in my high-rise building started malfunctioning unexpectedly. It was Saturday at 3 pm. Awful timing. We only had one DVR receiver and needed (well wanted really badly) to be able to record and watch a special show on Sunday the next day …tough to do without your TV working.I thought we were going to be out of luck but I called at 3 pm on a Saturday to Silver IP and spoke to Chris. I joked with him “if you have anything tonight to come switch out the receiver, that would be great … hahaha” … he took it seriously and said “let’s look for a cancellation”, that’s the only way.Would you believe I had wonderful Liz in our condo at like 4:30 to switch out and reconnect our receiver?And let’s talk about Liz … first off, she had great energy on the phone. (Quite honestly I was expecting someone who was grumpy for having to work on a beautiful Saturday afternoon.)She arrived promptly … gave us realistic expectations on a Saturday that we might not be able to reach DirecTV at this time on a Saturday, to completely finish the job… but at least we would have the new equipment in-house.Well Liz worked her magic. Was able to finish everything. And explained a couple of new nuances to our receiver.She was super friendly and pleasant and positive, and highly knowledgable. We loved working with her.And loved our service at Silver IP.A phone call at 3 pm on a Saturday resulted in having everything fixed and a new receiver by 6 pm Saturday.Just wow … and well-done!”
“I had a good experience with Gaby at Boost Mobile. She was helpful, professional, and straightforward about what I needed. She answered my questions and made the process quick and easy. I appreciate her time and assistance.”
“I had a great experience. The staff were friendly, welcoming, and very helpful throughout my visit. They made everything easy and pleasant. I would definitely recommend this place!”
“Dionrah was able to get me in and out quickly. Highlighted deals with me to take advantage of while remaining personable. I appreciate your exceptional customer service.”
“The young lady Sasha was a great help with me today informed me of things I needed to know that would make purchasing a phone inexpensive and easier totally fixed my situation and I left with a smile she’s awesome gooo Sasha”
“Frank was awesome, helped me out so much with my business account. Very patient and walked me through everything I’ve been having trouble with. I give him 5 stars😊”
“Had a great experience with the rep at this location. His name is Edy and he made my overall experience positive. Had a terrible experience with my previous network and the transition was seamless and he explained all of the plans very well. Give this guy a raise.”
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“Will R. was amazing putting my wifi together. I also struggled a little with setting the rest up, but he was more than happy to give me guidance over the phone. 5 stars for Will!! However, the internet went out within my building and Zentro did not notify us of what was happening so that lack of communication was frustrating.”