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“They gave me a car that smelled like cigarette smoke and mentioned that it is already in their system. This was the only mid sized car they had and we needed one so we took it. Fast forward to return time and I get a letter stating that the car smells and that they will charge me for it. This location does not answer their phones and return calls to rectify this issue. I will not be renting with Avis again.
Edit: I was able to get in touch with the location and they were able to help me out. 4 stars!”
“We want to thank Jesus Tello for their incredible help in providing us with a van for our special day. The process was smooth from start to finish, and they went above and beyond to make sure everything was taken care of. They were professional, and truly made the rental experience stress-free. We couldn’t be more grateful for their support and highly recommend this service to anyone in need of reliable transportation!
-Anthony & Daniela”
“This is the best shop in Chicago! I have taken my Mercrdes-Benz to this shop since I moved to the city in 2021 and have had excellent, knowledgeable service every single visit. Today was especially wonderful as I blew out a tire and had suspension damage in Evanston on Ridge Rd. constructuon and need to be back out on the road. In by 8 out by 1:30! Hooray!!”
“Albert was personable and friendly. When I dropped my car off he asked how my experience was. When he was closing out my rental he saw I worked for Home Depot and we talked about his next project he is having done through us. Thank you Albert for being so kind and friendly.”
“I’ll be honest — the name “Rent-A-Wreck” gave me pause at first. But after Hertz unexpectedly canceled on us, they were the only ones with availability, so we gave it a shot. I am SO glad we did.
From the moment we hopped on the shuttle, everything felt easy and welcoming. Derek, who picked us up and also works the counter, was incredibly hospitable. He shared the fun, cheeky history behind the company name, which immediately put us at ease. He also managed expectations up front: these aren’t brand-new flashy cars, but they’re solid, efficient, and get the job done. And he was right — check-in was quick, and our car ran perfectly with zero issues.
I was traveling alone with my son, and the entire experience felt breezy, comfortable, and safe — exactly what you hope for in a stressful travel moment.
The real test came at return time, when Chicago was hit with a full snowstorm. Despite the weather, the team welcomed us warmly. They told us to stay in the heated car while they handled everything outside so we stayed warm, dry, and safe. Because the storm had their entire fleet sold out, including their shuttle, Lou personally drove us back to the airport in the same car we had rented. That level of care is rare.
After dropping us off, we realized we’d left a bag under the seat. Even with the blizzard still going, they handled it immediately and responsibly. They’re holding the bag safely for a family member to pick up in a few days — no hassle, no attitude, just genuine kindness.
These are hardworking people who truly take pride in what they do. Rent-A-Wreck ended up being the unexpected hero of our trip, and I couldn’t be more grateful.
Highly recommend. Thank you, Derek and Lou! ?”
6AM - 1:30AM
5150 W 55th St, Chicago
Car Rental
“I was pleased with the fast and polite service at the check-in counter, as well as the quick vehicle pickup and return. The staff at Midway Airport, Illinois, were very attentive and courteous.”
“Deon P. was very kind upon returning my rental vehicle and provided great customer service. He took the time to ask about my experience and made sure everything went smoothly. I really appreciated his friendly attitude and professionalism, it made the whole process easy and pleasant! Would definitely recommend. :)”
7:30AM - 5:30PM
540 N Cass Ave, Westmont
Car Rental
“The Enterprise car rental process was completely seamless. I arrived at 8 o’clock for a reservation early, which was booked for nine, but since I was the only one there, the woman at the counter was able to process and get me in my car within five minutes. I also had a very nice rental car which was upgraded. The process of returning the car on the weekend was also seamless. There’s no doubt that Enterprise hires the nicest and competent staff that is delightful to customers.”
“We had a great experience renting from this location. The overall process was simple and fast. The vehicle we needed was not available so we were offered an upgrade. All questions and concerns were addressed and taken care of immediately. Noah was very helpful and we would definitely rent from here again.”
“This was our first experience renting an RV, and it was amazing! Having the RV allowed us to visit numerous locations. We explored the Grand Circle and traveled through stunning landscapes. It was truly one of the best trips ever, and we are grateful for the opportunity!”
“We have repeatedly used this particular rental center and have always had the best of customer service. We have been happy with the personalized attention and the vehicles we rent. Never any issues with anything!!!
This last trip coming home we actually had to use roadside assistance for the very first time. What could have been a very stressful situation........wasn't!!! What a very delightful experience dealing with that roadside company......and we were back on the road in no time.
So for us, everyone involved in this latest trip........more than 5 stars!!! We will continue to use Avis in St. Charles, Illinois for any and all of our vehicle rentals.....Period!!!!!!!”
“I reserved a car online and was able to pick it up without any hassle. Anthony took care of me, and he went above and beyond making sure I got a rental that met my needs. When dropping off the car, he remembered who I was and followed up by asking about my weekend and extending sincere comments and wishes to my replies. The customer care experience these days across many industries is so impersonal, I am glad to see that’s not the case at this Enterprise location. Additionally, the lot had plenty of cars available, and while I was there, I observed everyone in the office always on task taking care of customers.”
“My vehicle was recently rear-ended, and the insurance company is dealt with was only approving a small sedan vehicle for rental (even though I had an SUV, they would not pay for something similar). Fortunately the manager, Jacob, helped me out a great deal. Although he couldn't put me in an SUV, he offered to charge the same price that the insurance company was paying for..... but for a slight larger & more comfortable sedan. I appreciated this so much cause I'm a bigger guy. But aside from that, he was also very professionalable and knowledgeable. He was also very quick and efficient.”
“This Enterprise location often works with a nearby body shop I trust (Addison Auto Body). The car I was picked up in was very comparable to my car, and the pick-up was very timely with very little wait time. As we drove safely from the shop to the Enterprise store, the representative explained features that may differ slightly from my car to make sure I was comfortable with the car and fielded any questions. The representative made the paperwork process painless, getting me on the road to my next appointment within 10 minutes of arriving at the shop. The time for my car's repair was unknown, and they made it very easy to contact the manager directly to extend my rental. I had a few questions after driving the car for a couple days, and my calls were always answered with patience, reassurance, and understanding. Being able to leave the car at the shop without worrying about calling in or adjusting drop-off times due to unforeseen traffic took even more stress away from the process. Overall, they made a stressful situation involving my car much less stressful with the rental process. I hope I don't need their services for the same situation again, but if I do, I will not hesitate to call. Thank you!”
“Diego and Kejuan at the Downers Grove enterprise went above and beyond for me i left my id at home and they waited patiently until my wife arrived,they were courteous and made the transition great!!!”
“My family and I had a wonderful experience with this enterprise branch. I especially would like to thank Antwon for his excellent customer service.
I was running late for my drop off appointment that was on a Saturday. The appointment was for 12pm and my GPS had me arriving at 2pm. Mind you this particular enterprise is closed on Sunday so I was looking at a three day charge for a rental I no longer needed. I called enterprise and Antwon answered, he listened and told me that he would call me back. He went above and beyond and at the last minute was able to get my drop off appointment moved to 2pm. I made it there at 1:30 and was spared the 3 day charge that was staring down at me! The staff also calked me a on Monday to let me know that they found my daughter's lost book. Thank you Antwon for everything!”
“This location deserves 10 stars
The gentleman Shiva is always doing the best to help his costumers and he is very professional!!!
This is my number 1 location in and out state rental car!!”
“I rented here 2 times in the last month. They are very fast and convenient. Looking at other rental companies' lines as I walk past, I'm always grateful I choose Enterprise. The customer service is great, cars are clean, and there are no mechanical issues. I will choose this company every time I fly into Midway!”
“I can't believe the level of service I received from start to finish. Kevin O'Brien and Ryan Weber went out of the way to make sure I was satisfied with everything. I will be back!”
“Vickie is very nice to deal with. Very focused on customer service and getting the customer into what they need. Very friendly and professional. I have used many different Avis locations in different states and the customer experience at this one is by far the best! Vickie also actually cleans the cars before handing them out which many other locations do not.”
“This was the first time my band rented a van through Bandago, for a one-week Midwest tour. It was easy to order, the pickup and drop-off processes were clear and easy, and the folks at the local office were pleasant and helpful. Also, the van was great and comfortable! Would definitely use Bandago moving forward.”
“Vicky was a pleasure to meet, she was very helpful during our check out / in process. She made sure to reassure us with any concerns and questions that we had. She was very patient and kind with us and overall made our first
experience with budget great!”
“I Loved working with Grace at Enterprise in Elgin. I had car accident and had to rent through insurance. She was so caring and kept me informed through the whole experience...”
“Everyone was very friendly. My English isn't very good, but they made a real effort to understand me. The whole process was very fast, and as for the vehicle, everything was great. If I had to rent a car again, I would do it with them without hesitation.”
“Overall experience was excellent. Andres and K were especially helpful with facilitating pick up and drop off at Berwyn location and that made the experience great. Would definitely recommend to others and look forward to there next time we rent through Berwyn Enterprise! Thank you!”
12 - 6AM 9AM - 12AM
5835 W Corcoran Pl, Chicago
Car Rental
“George is able, knowledgeable and courteous. He will inspect, advise and get you on your way without the problem that brought you in! Three cheers for a good neighbor.”
“Nancy was very professional and very helpful l have use budget truck at different locations this location really stand out, if l could give out ten stars l would”
“They are absolutely the best team ever. I have no complaints about anything. They are kind, professional and friendly. I won't go anywhere else. They are simply the best! I highly recommend them! Thank you!”
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“Had to rent a car, the reservation was for a luxury vehicle but they didn't have any when I arrived but the rental agent John was very accommodating and took care of us. Thanks for good customer service.”