“We purchased a home with a central vac system and had never used one, so I reached out to Central Vac and Tom responded. He answered questions and even requested pics so that he didn't send me down a wrong path.
I was never pushed for a sale and weeks later ended up upgrading our 25 yr old central vac system. Tom, again, helped out and even threw in some fittings so that I would have everything I needed. With what he sent, installation/replacement only took me about 15 min.
I absolutely recommend Central Vac for their knowledge, expertise, and selection. Ask for Tom if you call or email.”
8:30AM - 5:30PM
424 W Terra Cotta Ave, Crystal Lake
Appliances
“I agree with everything Zachary Benesh indicated in his review; Except in our case, Jose' fixed our refrigerator-freezer. He was very informative about the problem we experienced.”
“I stopped by to look for a Moen kitchen faucet part after trying with no success directly through the manufacturer but they didn’t have the part on hand since it’s a older faucet and unfortunately due to the Chyna virus ordering and shipping times are drastically longer than normal but the gentleman behind the counter knew exactly what I needed and made a photocopy of the parts diagram and luckily I was able to order on Amazon and get the part the next day. They didn’t get a sale(no fault of their own) but they definitely made a client. Thanks gents!”
“I stopped in to replace my bathroom exhaust fan. Marshall went above and beyond to help me get the parts I needed. He is super friendly and knowledgeable, and answered the questions I had to make my project go smoothly. I wish all hardware stores had employees like Marshall!”
6AM - 10PM
4850 US-14, Crystal Lake
Appliances
“Nice store, but it's very inconvenient that the garden center doors aren't open. You have to go through the store and back again with very heavy items such as mulch and bricks.”
“The most knowlegable, professional staff anywhere and their customer service is exemplary. They did a tremendous job repairing my beloved Miele and helping me purchase a Sebo for my son's new home. They could not have been more helpful and exceeded my expectations for both the repair and sale of a new vacumn. They have earned my trust and all my future business. An outstanding vacuum center.”
“We went to Grand Appliance for the first time to look at washer and dryers. We were met by salesman Don Von Ebers he was very helpful in showing us all the different brands. Very friendly and made it easy to choose new washer dryer and help with setting up delivery and install. Would recommend Grand and DON TO EVERYONE ! Tom and Cathy”