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“I purchased tires from Goodyear. After a disappointing experience at the Huntley location—where the customer service was severely lacking—I was relieved when Goodyear stepped in and redirected my tire installation to Auto Tech Centers in Crystal Lake.
From the moment the switch was made, the experience turned around. Bob, the manager, reached out right away to set up a new appointment. Although I missed his initial call, I called back and was impressed to find that his team was already fully briefed on the situation and ready to help. It was clear communication and professionalism were priorities here.
On the day of installation, I was helped by Adam, who was absolutely fantastic—professional, courteous, and incredibly helpful. Unlike the Huntley location, which incorrectly told me I needed a wheel lock key (prompting an unnecessary purchase from Honda), Adam actually went out to my car himself to check and confirmed that my vehicle didn’t require one. That level of care and honesty is rare and deeply appreciated.
This kind of service is exactly why I will be coming back—and recommending Auto Tech Centers in Crystal Lake to others. Thank you to Bob, Adam, and the whole team for turning a frustrating situation into a great customer experience.”
“Top Notch really stepped up for me when I came in for a repair and the warranty company was trying not to pay for it. They stayed in communication with me and went above and beyond to make sure my car got fixed correctly, made sure I had a car for the month and a half the warranty company was “working”, and got the repair done in less then a week after it was approved!”
“Top notch service.
Friendly staff.
Quick service
Quality work.
Owning several high end cars, i always trust they will provide honest, exceptional and reasonably priced service.
Forget the big box stores- This is a local business that cares about the work they do.”
“I appreciate how thorough the mechanics are. They let me know what they recommend so I can make informed decisions. This helps me stay on top of repairs and know my car is in good working condition.”
“Just picked up my car from URW earlier today, 10/17/24 from a clutch and flywheel replacement for my '19 Civic Si. So far, so great. The job was done within a day and was the smoothest possible sailing I've ever had with a shop. Labor cost was a little high, but absolutely justified with the work that was done. I will almost definitely return with any future big jobs I need done and recommend others to do the same.”
“Great experience sales guy was awesome didnt try to over sell anything to me was straight to the point about financial and no over charges highly recommend Honda Northwest.”
“I went there to see what they had and many years ago i didnt have a good experience but this time it started out not going so good but then they got everything figured out and i ended up with a 2006 rouge premier and the sales person Hugo fantastic sales guy walked me threw the car and even went back and helped me because to many options and the sales manager was also very helpful i had a very good experience there”
“Guy who took car of me. Mike. Great guy. Got me in and out. I like the fact that the location was great because I was able to walk to across the street and had options for lunch. They matched and beat Walmart's price as well. They gave me a comprehensive check on my car. No extra charge. I recommend their service highly! Old car freindly!”
“This is the most honest shop I have ever seen. The Tech replaced a cabin air filter for me. After removing the glove box he found a $100 bill behind the glove box. He left it on my console. Unbelievable!”
“Service manager was very warm and explained everything to me knowledgeably. I was treated respectfully and I appreciate that a lot. Thank you to Don for a painless process!”
“Great people and great job, appreciated how they handle everything with State Farm and made it very easy. Perfect match on color and there’s no way you can tell anything happened. Also the cookies left as a small token, Windmill's which I’am going to have with a big glass of ice cold milk! Totally recommend.”
“We had an issue with our car. It was not holding idle and hesitated on acceleration. Sometimes it would just die out. We brought the car late in the afternoon. They checked the car and diagnosed the problem. They fixed the car the same day. The car has been running great since then. Our son takes his car there. He recommended it to us because he trusts them. We took our car there and we trust them. So now we recommend them to you.”
7:30AM - 5:30PM
393 W Virginia St, Crystal Lake
Auto Repair
“Manny was friendly, keeping me updated on progress of vehicle. Andy got the work done within the time expected. He found things I knew were an issue and even some new things.”
“I have been a customer & fan of Crystal Lake Brake & Auto for years.and have NEVER been disappointed by the service and value. True pros who are auto repair specialists. If you have a car you love and want it to keep it running, look no further than CLB&A.”
“Everyone at Auto Authority is always very helpful, professional, and honest! I have used them for all of my vehicles and they have always exceeded my expectations. Highly recommend them for any issues you may be having with your vehicle.”
“Great places to get mufflers needs done for a good price too!!!
Customer service was great and then I came in to see the pricing they said I could get it done on the same day really fast and the work looks great too. Did great with my Ford excursion. If I could give more than five stars I would.”
“SJM AutoWerks replaced my A/C compressor on my 2020 Volvo for a better price than the dealership. They were honest and fair priced and I will use them again in the future”
“Donny E was amazing with Servicing our car. He had great communication and it was a smooth and quick process. I would recommend brilliance Honda - exceptional service.”
“Stopped to check out some DeLoreans. Awesome, very friendly people here. Got to tour the whole facility. If you have a DeLorean, or are thinking about getting one, make sure to check them out!”
“Adam A. was great to work with, he made my first car buying experience stress free and even stayed late so I could visit after work. That kind of dedication and customer service is a big reason why Martin has great reviews. I didn’t purchase from Martin in the end, but the experience was great.”
“Gregg was very professional and flexible getting me scheduled. Up front and honest and did a fantastic job on a hard door ding on my car. Will be recommending to anyone who is looking for service.”
“I have been going to this Meineke in Crystal for at least 5 years. Very knowledgeable owner that will not try to add repairs that aren’t needed. Before going on a long road trip I brought my high mileage vehicle in for service and he needed to keep it so he gave me a loaner for the day; I believe it was his own car. I trust this repair shop completely.”
“A+ service every time! I've brought multiple vehicles to The Shop, and they always provide fast, awesome work. Their team is really honest, fair, and incredibly knowledgeable. I highly recommend them for any auto repair needs!”
“I went to their open house 10/18/25, and everyone treated me like they already knew me. All of the employees are passionate about their work, and they even mounted my tires, welded my exhaust, and shined my tires for free. If you have a saab or a volvo, take it here. You will get a quality job and probably make some friends.”
“I am a traveling superintendent and have needed work on vehicles once in awhile. I have to say Macs auto is the real deal. Very friendly and extremely fair priced. It would be worth it to go out of your way to have them work on your vehicle. EXCELLENT business, even greater people that will take excellent care of you!”
“Chris and the team at C.A.R.R.S. handled my wife’s tire issue quickly and efficiently, providing great value for the service. The appointment was right on schedule, and they made sure she was back on the road safely. We’ll continue to trust C.A.R.R.S. with all of our vehicles!”
“Bruce (owner) Gary (lead mechanic) are awesome any problem I have ever had with my truck they have been able to diagnose and fix it a reasonable amount of time, if it can not be fixed right away they say if it is ok to keep driving or if it should not be driven until fixed. I drive a 2015 T370 Kenworth and they are a good truck. I would highly recommend them for and truck or large vehicle that need's repair. Great on repair cost and amount of time it takes to get repairs made.”
“HONEST, REASONABLE, TRUSTWORTHY are the things you want when it comes to a mechanic. I've been coming to Prime Tek Automotive for the past year and they have been nothing but great. Reasonably priced and transparent with all the work that has been done with my cars. Not to mention everything is warrantied. I consider myself somewhat of a gear head so I know when someone is trying to take advantage of me but I've never experienced this at all with Prime Tek Automotive. They good good honest work. Give them shot and if worse come to worse at least get quoted by them. You won't regret it.”
“Best, most honest mechanic ever. Takes his time to give an accurate description of the issue, what he can do and recommendations. Pricing up front and very fair. Nice guy overall and highly recommend.”
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“Since the flex pipe repair was done, I’ve had no problems and it was done maybe 18 mos to two years ago. The shop I usually go to in my area gave me an estimate so much greater than Jax.
I just had a new back-up camera installed at Jax and it is better & clearer than the camera installed at the factory. Thank you, Jax, your work has been exceptional!”