6324 Northwest Hwy, Crystal Lake IL 60014
“This morning I visited Harbor Freight Tools in Crystal Lake, Illinois, and I was thoroughly impressed with the experience. From the moment I walked through the door, I was greeted warmly. As I started down the first aisle, a young employee approached me and asked if he could help. After I explained what I was looking for, he directed me straight to the exact tool I needed. When I brought the tool to the checkout counter, I had a question about its capabilities. The cashier, rather than guessing, immediately radioed for assistance. Another employee quickly arrived and tried to help by reviewing the information on the packaging. Then, within a minute, a gentleman whom I believe was the manager arrived with product information he had looked up on his phone and was able to confirm that the tool would do exactly what I needed. What stood out to me was the professionalism, teamwork, and genuine concern shown by everyone involved. No one brushed off my question or gave me a quick answer just to move things along. Instead, they worked together to make sure I received accurate information and left confident in my purchase. Customer service like this is becoming increasingly rare, and I wanted to recognize the outstanding job this team did. I would highly recommend this location to anyone looking for knowledgeable, professional, and customer-focused service.”
435 South Main Street, Crystal Lake IL 60014
“Wonderful mom and pop store your One-Stop Shop! ... Aside from hardware you may need, tools, lawn equipment patio and garden supplies, household goods they also have snacks, coffee, candy, children's toys and more! Very friendly small town atmosphere and it's not a huge big box store so less walking. I always feel good supporting family-owned businesses!”
101 W Terra Cotta Ave, Crystal Lake IL 60014
“Lee Jensen sales Company Incorporated excellent place to do business with again they mostly Supply to large companies doing large jobs they could probably help a smaller guy too highly recommend them ask for Lisa she'll take real good care of you”
7109 Pingree Road, Crystal Lake IL 60014
“Called Ferguson looking for a part for a soap dispenser I purchased (unfortunately not from them) Jessica was so helpful she connected me with the Moen representative and I was able to get the part fee under warranty. Next time I have plumbing needs I will be sure to use Ferguson. Thank you so much Jessica.”
4850 US-14, Crystal Lake IL 60014
“Gotta love Menards! They already have the best prices plus for the time being, they give you an eleven percent rebate redeemable at the store on future purchases.”
4447 US-14, Crystal Lake IL 60014
“I love this place! I went in looking for an item off the shelf and Camden was the first person I encounter with who was a very nice and friendly guy. He took his time and gave me suggestions on what to expect from the product I was looking at. He also gave me advice on how to get the best results out of the products. Just an overall good guy!! Thank you Camden? I appreciate you taking care of me.?#Store1920”
1050 Nimco Drive, Crystal Lake IL 60014
“I know they're probably not too happy to be helping with beverage regulators, but they did it! Walked in with a tank that I thought wasn't dispensing CO2, walked out with the same tank and a new regulator. Not bad for a place that probably doesn't normally deal with know-nothing customers like me often.”
3011 IL-176, Crystal Lake IL 60014
“Easy in and out. Nice people working inside. Had a trailer switch at this location, and everything was well maintained, and the facility got nice and clean Restrooms.”
4447 US-14, Crystal Lake IL 60014
“I was in need of some lumber and an employee by the name of maxwell went above and beyond to help me feel comfortable in the store. Even though it was thunder storming outside max still helped me load my car with lumber so I could stay out of the elements. I couldn't ask for any better service great work max.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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