Mattress Stores in Crystal Lake, IL

“Some things are simply better purchased at a brick-and-mortar store, and a mattress is definitely one of them—especially when you have an experienced and knowledgeable salesperson to guide you.

Being able to try the different mattresses in person and truly experience the comfort before making a decision was invaluable. The purchasing process was smooth and straightforward, and the delivery options were excellent.

Call us old-fashioned, but we believe buying a mattress in person is a far better experience than purchasing one online. We highly recommend it.”

“I came in, just wanting to look at recliners, not knowing exactly what I wanted and what they offer on these recliners. As I was walking around, I was approached by an associated by the name of Kelly who directed me to where all the recliners are located. She asked me a few questions in regards to what I was looking for and the recliner and colors, materials, etc. I told her at that time, I was not sure so she took it upon herself to show me all that was available. Had me sit in various recliners and tell her what I thought of each one that I sat in. . She then left me and told me to experiment with whatever I wanted to and showed me the different points on the various recliners there and let me look without being disturbed. She came back. I told her what I was looking at and why and she pointed out if I had looked at these other recliners that were similar. We went around looking again. I was asking her questions and she was very knowledgeable and answered all of them.. I then found two recliners that I was really interested in but at that time I was not ready to buy because I was just starting to shop. She gave me her card. Told me that I could text or call to ask any questions or if I decided to purchase I left the star very satisfied with the attention I received from Kelly was not pressured rushed just made you feel relaxed. I called her a day or two later told her I was interested in the one recliner and then I would be in on a Tuesday to purchase. She was there there answered any questions I had went over warranties and and delivery. I purchased the recliner and left the store satisfied.. I was notified of the delivery process as Kelly had told me and now waiting for them to deliver it.. I’ve had a very positive experience with. I’ve had a very positive experience with Steinhoff and especially Kelly.”

“We went to Grand Appliance for the first time to look at washer and dryers. We were met by salesman Don Von Ebers he was very helpful in showing us all the different brands. Very friendly and made it easy to choose new washer dryer and help with setting up delivery and install. Would recommend Grand and DON TO EVERYONE ! Tom and Cathy”

“There was no sales pressure at all and rep. was very helpful in finding the right mattress. Store had many mattresses to choose from. Mattresses are well made and Verlo mattress has a great reputation for quality. We have purchased many mattresses over the past 30 years and always had a great experience with Verlo staff and the prices are very reasonable for the quality you get.”

“To start off, this place has a massive selection of customizable furniture. My wife and I never had adult furniture since moving into our new home a few years back and ended up finding a lovely bedroom set. Delivery and wait times were quick, we were told 4-6 weeks but had received our items in the third week of waiting. The furniture we received were high quality and durable wood, however we did have an issue with one of the soft close drawers located at the foot of the bed. This is where I want to stress that no matter how good custom furniture is, sometimes they can come in damaged in transit. We notified their store and Kimberly immediately ordered us a new bedframe drawer. Upon waiting some more, Brad (the owner) came out himself to replace the damaged drawer with the newly arrived drawer but noticed the new drawer was not sitting the way it should. He immediately told me that he will order a new set altogether to ensure flush fitment for the drawers by the bottom of our feet. Both Brad and Kimberly have been quick to respond throughout all of these issues and I have been highly impressed by their customer service attitude in order to make things right with our purchase. As a consumer purchasing a product from any store, you may encounter issues, that's just life. However, the customer service will be the one thing that separates stores from being just ok to being great.”

“This was a great experience from start to finish. The concept is fantastic. No employees in the store. You just go in and look and can try out the mattresses. I called and again, absolutely no pressure at all. I called again to actually order and it was simple. Friendly and kind employees with great customer service skills. Delivery was by two young men - very polite and courteous. Thank you very much - I will recommend this to my friends !”

“Just got a new couch from here and I absolutely love it. A lot of options to choose from and great pricing. If you don't want to spend an arm and a leg I would highly recommend coming here for your next furniture purchase. Not to mention our sales representative was great and helped us load it into the car.”