“We decided to look for a couch & Strodes came up first in our search. It's family owned, local, beautiful & comfortable furniture and home decor. We purchased a beautiful couch and ottoman. Very reasonable for such great quality. You may choose your fabric also. Dining sets in the main room, living room furniture in the room to the left & bedroom furniture in the room to the right. We'll definitely be back.”
“Per my wife, we had an awesome experience.
Michaela guided us through the process perfectly and helped us out solving a problem (my fault) with the boxspring.
We have nothing but good to say about this Mattress Firm!”
10AM - 8PM
4801 Northwest Hwy, Crystal Lake
Mattress Stores
“Some things are simply better purchased at a brick-and-mortar store, and a mattress is definitely one of them—especially when you have an experienced and knowledgeable salesperson to guide you.
Being able to try the different mattresses in person and truly experience the comfort before making a decision was invaluable. The purchasing process was smooth and straightforward, and the delivery options were excellent.
Call us old-fashioned, but we believe buying a mattress in person is a far better experience than purchasing one online. We highly recommend it.”
“I walked in at closing time looking for a specific bed frame. They didn’t have it on display, but promptly searched their inventory and happened to have a few left. The salespersons helping me were Brian and Neil. They were super easy to deal with and answered all of my questions. I lead customer service teams so I always appreciate when people know their business and understand the customer needs.”
“This store has helped me so much. Roman and Susie are the best and I appreciate everything they have done for me. I had an issue with my delivery and I contact Customer Service the experience let’s just say was dissatisfying. I was closed to canceling my whole order until I contact the store for additional information. Roman listened to my concerns and went above and beyond to ensure that I be treated as a valuable customer. I am extremely pleased with this outcome and can’t wait to experience my bed. Thank you to the teamwork in the store. You guys should train the people in the office for customer service. sincerely, a satisfy customer.”
“There was no sales pressure at all and rep. was very helpful in finding the right mattress. Store had many mattresses to choose from. Mattresses are well made and Verlo mattress has a great reputation for quality. We have purchased many mattresses over the past 30 years and always had a great experience with Verlo staff and the prices are very reasonable for the quality you get.”
“We went to Grand Appliance for the first time to look at washer and dryers. We were met by salesman Don Von Ebers he was very helpful in showing us all the different brands. Very friendly and made it easy to choose new washer dryer and help with setting up delivery and install. Would recommend Grand and DON TO EVERYONE ! Tom and Cathy”
“I came in, just wanting to look at recliners, not knowing exactly what I wanted and what they offer on these recliners. As I was walking around, I was approached by an associated by the name of Kelly who directed me to where all the recliners are located. She asked me a few questions in regards to what I was looking for and the recliner and colors, materials, etc. I told her at that time, I was not sure so she took it upon herself to show me all that was available. Had me sit in various recliners and tell her what I thought of each one that I sat in. . She then left me and told me to experiment with whatever I wanted to and showed me the different points on the various recliners there and let me look without being disturbed. She came back. I told her what I was looking at and why and she pointed out if I had looked at these other recliners that were similar. We went around looking again. I was asking her questions and she was very knowledgeable and answered all of them.. I then found two recliners that I was really interested in but at that time I was not ready to buy because I was just starting to shop. She gave me her card. Told me that I could text or call to ask any questions or if I decided to purchase I left the star very satisfied with the attention I received from Kelly was not pressured rushed just made you feel relaxed. I called her a day or two later told her I was interested in the one recliner and then I would be in on a Tuesday to purchase. She was there there answered any questions I had went over warranties and and delivery. I purchased the recliner and left the store satisfied.. I was notified of the delivery process as Kelly had told me and now waiting for them to deliver it.. I’ve had a very positive experience with. I’ve had a very positive experience with Steinhoff and especially Kelly.”
“Ok so I purchased a mattress and box spring from Verlo 5yrs ago.. First night of the mattress I slept 10hrs straight ?...mattress was soft as butter.. Since then I've had to purchase another mattress only ..This time I needed a firm mattress and that's exactly what I got !
My back hasn't been hurting when I wake up so far Thank u Lord!...Needless to say Verlo took care of my needs each time and I appreciate them.?”
“To start off, this place has a massive selection of customizable furniture. My wife and I never had adult furniture since moving into our new home a few years back and ended up finding a lovely bedroom set. Delivery and wait times were quick, we were told 4-6 weeks but had received our items in the third week of waiting. The furniture we received were high quality and durable wood, however we did have an issue with one of the soft close drawers located at the foot of the bed. This is where I want to stress that no matter how good custom furniture is, sometimes they can come in damaged in transit. We notified their store and Kimberly immediately ordered us a new bedframe drawer. Upon waiting some more, Brad (the owner) came out himself to replace the damaged drawer with the newly arrived drawer but noticed the new drawer was not sitting the way it should. He immediately told me that he will order a new set altogether to ensure flush fitment for the drawers by the bottom of our feet. Both Brad and Kimberly have been quick to respond throughout all of these issues and I have been highly impressed by their customer service attitude in order to make things right with our purchase. As a consumer purchasing a product from any store, you may encounter issues, that's just life. However, the customer service will be the one thing that separates stores from being just ok to being great.”
“This was a great experience from start to finish. The concept is fantastic. No employees in the store. You just go in and look and can try out the mattresses. I called and again, absolutely no pressure at all. I called again to actually order and it was simple. Friendly and kind employees with great customer service skills. Delivery was by two young men - very polite and courteous. Thank you very much - I will recommend this to my friends !”
“Just got a new couch from here and I absolutely love it. A lot of options to choose from and great pricing. If you don't want to spend an arm and a leg I would highly recommend coming here for your next furniture purchase. Not to mention our sales representative was great and helped us load it into the car.”
“Yesterday i was in and out in 20 minutes, with the new mattress arriving tomorrow. The salesman listened to my needs and showed me a few options in reasonable price ranges. No upselling or pressure. Great experience!”