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“I had such an exceptional experience at this Home Depot location that I felt compelled to share it.
After visiting multiple stores trying to find a plant that matched the aesthetic I needed for my office, I kept running into limitations and was honestly feeling discouraged. When I arrived at this location, I was greeted by Aidan, who immediately stood out for his kindness and willingness to help. He took the time to really listen to what I was trying to accomplish and genuinely cared about finding a solution.
Shortly after, the manager, Shi, stepped in — and together, they went above and beyond to make something work for me. What impressed me the most was not just that they helped, but how they helped: with positivity, creativity, and a true customer-first attitude that I hadn’t experienced at other locations.
Aidan personally assisted me every step of the way, and both him and Shi made me feel like my request truly mattered. Even when I had to come back with a small issue afterward, Shi handled it with the same level of professionalism and kindness, immediately resolving it without hesitation.
It’s rare to come across people who genuinely care about customer experience the way they do. Their attitude, patience, and willingness to go the extra mile made a lasting impression on me.
Thank you, Aidan and Shi — you turned what had been a frustrating search into such a positive and memorable experience. I truly appreciate you both.”
“The best selection and prices of any of the big box home improvement stores. Employees always are able to point you in the right direction. Very easy to get a loading ticket and put lumber and bulk items directly into your vehicle.”
“Walked in here knowing nothing, thankfully the staff is friendly and knowledgeable. Special shout-out to Tonisha & Heather who were more than patient with me. They were able to get all me signed up for the home depot account and credit card. Additionally they helped get all my needed material ordered and everything was delivered in a timely manner. Thank you both for your time and help.”
“Shelby in shower/bath was so helpful! Asked a bunch of questions and a couple that stumped us she plugged into google, the important part being that she knew what keywords to use! Super valuable and helpful when it comes to DIY. Thanks!”
“Menards us a great store when looking for just about anything DIY. I buy all my building supplies there and you can't beat the 11% rebates!!! Definitely recommend!!”
“I was at Home Depot’s Garden Center today. I an really impressed with the quality and variety of their perennials. A much better selection than last year and very reasonably priced. The plants looked healthy and well cared for. I am planting a pollinator garden this year in my parking strip and found several pollinator plants here that are on my list. I am giving 4 stars because there are more perennial and ground cover varieties that I think they should stock. I’ll check back in a few weeks to see if more of the plants I need are on sale. If so, 5 stars!”
“Go to this home depot 💯! They actually take the time to help, friendly, fast. Not like the one down the block! Bigger selection of plants and trees and better ones IMHO”
“If you need a true professional to help you out with an appliance purchase, do yourself a favor and head to Homer Glen Home Depot. We purchased a new refrigerator and Kelly was such a huge help ensuring we picked the right one. Thanks to Kelly and we will be going back here for all future appliance purchases.”
“We stopped in to find an item for our mom and Zach in hardware was incredibly helpful finding the best solution for us and even provided us with a bundle that was better value. We will gladly return to this location because of the great service Zach provided us. Thank you!”
“No one wants to help me but it reminded me to figure it out myself. Like all of my life. Mostly. I remembered Amazon exists so I ordered there instead. Home Depot wins again! Taught me to be independent.”
“Rating the honestly and communication of the indoor garden department. Ordered a grill online which was only available through the Orland Park location. Unfortunately the item was discovered damaged upon assembly. The store was forthright in communicating the issue and providing photographs, especially Ms. Kris Piccirilli. While this particular purchase did not work out, I would place trust in the honestly of this store's staff in the future.”
Home Improvements
Home Improvements
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“I had a fantastic experience thanks to Liz in the garden center. She took the time to help me design a difficult area in my yard, offering thoughtful ideas, expert advice, and the best plants for the space. Her knowledge, patience, and genuine willingness to help me made the whole experience enjoyable. Outstanding customer service.-I highly recommend her thank you for all gardening questions!!”