Enterprise Rent-A-Car
Car RentalHours:
2745 N Water St, Decatur IL 62526 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car offers a reliable service with a focus on customer satisfaction. With locations in Decatur, Illinois, and over 30 countries worldwide, customers can easily book a rental car online or through the Enterprise app. Many reviews highlight the exceptional service provided by staff members like Elijah and Mekensi, who go above and beyond to assist customers, even in last-minute situations. For example, Elijah helped a customer secure a vehicle after a reservation issue at a different location, staying late to ensure their needs were met. While some customers experienced minor issues, such as car readiness and technical difficulties, the responsive and professional staff effectively addressed these concerns. Justin, another staff member, was noted for his attentiveness and willingness to resolve problems, leaving customers satisfied with their experience. Overall, the Decatur location is praised for its friendly atmosphere and efficient service, making it a recommended choice for those in need of a rental car.
Most Recent Reviews
January 2026
This was my third or fourth time renting from this location, every time they are prompt and very helpful. We are always in and out pretty quickly and the staff is great!
December 2025
I am the pleasure of renting a vehicle from enterprise in Decatur illinois. I was treated wonderfully. The vehicle was clean and well maintained.The staff was over the top , polite and willing to do whatever needed to be done to make sure that I was happy.
December 2025
The person I dealt with George was absolutely fantastic. The process was easy, he was upfront about all the costs, and when there was an issue with the rental car needing an oil change, I was put into something that worked perfectly! I appreciate everything.
More Comments(263)
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