Enterprise Rent-A-Car
Car RentalHours:
2745 N Water St, Decatur IL 62526 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car offers a reliable service with a focus on customer satisfaction. With locations in Decatur, Illinois, and over 30 countries worldwide, customers can easily book a rental car online or through the Enterprise app. Many reviews highlight the exceptional service provided by staff members like Elijah and Mekensi, who go above and beyond to assist customers, even in last-minute situations. For example, Elijah helped a customer secure a vehicle after a reservation issue at a different location, staying late to ensure their needs were met. While some customers experienced minor issues, such as car readiness and technical difficulties, the responsive and professional staff effectively addressed these concerns. Justin, another staff member, was noted for his attentiveness and willingness to resolve problems, leaving customers satisfied with their experience. Overall, the Decatur location is praised for its friendly atmosphere and efficient service, making it a recommended choice for those in need of a rental car.
Most Recent Reviews
July 2026
Had an issue getting a hold of the store, but Colin addressed that and is working on getting that fixed. Car worked out well for what we needed and the customer service in store was great.
May 2026
Friendly counter service but a lot of people waiting to be helped, only 1 employee behind the counter. Depending on what time you arrive, be prepared to possibly wait a while.
April 2026
Enterprise is always good to me! Check in and out was quick and smooth! All the staff members were very friendly! Our rental was perfect, great room
And very comfortable for my family and I on our vacation! I always choose Enterprize when I need a rental!
More Comments(281)
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