Kroger receives mixed reviews from customers, highlighting both significant strengths and areas for concern. Many customers praise specific employees for exceptional service, noting instances of friendliness, exceeding expectations, and careful attention to detail, such as in the deli. Several shoppers express strong loyalty to this particular store, citing consistently professional, helpful, and friendly staff and managers, and often finding everything they need. However, there are repeated complaints about operational issues. Customers report finding a foreign object embedded in frozen seafood and express frustration with persistent price increases. A common criticism is the lack of human cashiers, forcing customers to use self-checkout and bag their own groceries, sometimes with inattentive oversight. Additional grievances include improper food handling by a gloved employee in the meat department and being overcharged for items. One customer also noted a negative experience with an employee's attitude at the fuel center, though considered that a separate area from the generally well-regarded grocery store.
We normally LOVE getting our seafood at our location. 8-22-2025 we bought a bundle of Perch. Pulled it from our freezer 8-33 to thaw for today 8-24 only to discover there was a fly embedded in the pieces.
March 2025
I would like to give a shout out to #James at self checkout in March of 2025 for Friendliness and Exceeding Expectations in customer service & communications!
We recently had an experience here that could have been unpleasant, but #James went above and beyond to make it more comfortable. Thank you for your service!
August 2024
Susan in the deli took great care to place paper between each slice of cheese without being asked. I stopped buying deli cheese from other stores because it all comes stuck together and why slice it if you are just going to give me a stuck together chunk of cheese. Give this employee a raise.
