{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“We are very grateful to Chris A. for helping us upgrade to a new phone and update our account.
He worked hard to get us the best deal and easily flexed our priorities. This is my new favorite store! Fantastic customer service.”
“Webhostingpad provides excellent customer service. Any time or day, they respond to help you with any technical issue you may have. I highly recommend this company.”
“This is a great shop! The current crew, especially Brandon, are smart, friendly, patient and have the single focus of getting you what you want and need. Good old fashioned customer service!”
“Ivan was very helpful. He helped my husband who was having issues with his phone . He also suggested some other apps . He took the time to customer service him. I really appreciate that kind of Customer Service in today’s society. Thank you Ivan again.”
“Ricky at the LZ store took care of all my needs on getting the internet and a phone. He was friendly, knowledgeable on what I wanted and really patient with me, due to the fact I am not too electronic savvy, but he explained everything I needed to do and let me know the cost of everything right away. Thanks so much for all your help & patience with me.”
“Great experience. Very helpful staff. Highly recommend this particular location. My sales mobile expert was Noor Qazi . Very knowledgeable and took his time to explain plan and all benefits. Great job!!”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“We moved our business over to Vinakom's fiber service at the beginning of 2023 and are saving a significant amount of money over our previous ISP. Service, speed, and up-time have all been rock solid. If you are looking for a competitive business ISP Vinakom is worth checking out.”
“I’ve written maybe 5 reviews in my life, but this is one I HAVE to write. The Verizon Hoffman Estates location is the very best of the best! The manager, Jesse, knows his stuff! He’s helped us; he’s helped my elderly parents. We’ve added lines, changed phones, ported over numbers, you name it. He explains everything clearly: options, the steps we need to follow, and what to expect. He’s patient, kind, and fun to work with! His crew is so helpful, too. (Shout-out to Jacky!) With as much as we rely on cell phones, it’s essential to have someone to trust. Jesse is that someone and his store is that place.”
“Excellent excellent excellent service from manager Brittany! She made our whole experience worth it. We got a new plan, 3 phones, a watch and a tablet for myself, mother and son. She was beyond helpful and patient. I left feeling great! Customer Service is not what it use to be but she went above and beyond. When things got busy her demeanor remained calm. Even when she was working alone. She's the reason we stayed work T-mobile. Keep her around. She's a great one!”
“Would like to Thank Eric (sale associate) for having amazing customer service. I had a billing issue that I was not able to resolve myself over the phone. I came in person so someone can help me. Eric was very kind, patient and listened to my problem. He called T-Mobile dept and assisted in taking care of the issue. Problem resolved. Thank you again!”
“I went in because of some issues that I had on my phone Isabela and Juliana were so sweet and patient with me. They even let me know that I qualified for the home internet and help me set it up there in the store. Five stars for the both of them.”
“From the moment we walked in we already knew we were going to have a better time at this store after being lied to at Golf and Basswood - upon walking in Osvaldo and Ada came up to us with a smile! Driving 5 minutes from our home was extremely convenient versus going to see our connections at T-Mobile over an hour away. My fiancé and I were previous T-Mobile employees of 5 years so we are well aware of the sales tactics that are used but never at this location were we pressured into purchasing anything additional. After thoroughly explaining the promotions, we all agreed upon what we wanted to purchase. The entire time we spent there (1.5) hours was filled with laughter as we reminisced on the “old days” of T-Mobile with all of the employees in the store. To the manager Young, keep doing what you’re doing with your team - they’re great. Thanks again guys for the new phone and watches!P.S Golf and Basswood T-Mobile customer service is absolutely terrible spare yourself and take the drive to this location.”
“I was in yesterday to activate the new phone that I ordered through myverizon app. For some reason the phone was looking like non pay in their system. It took us 1.5 hours with Verizon 1-800# then fraud department. The lady whose name is ISA or Issa (Fraud department) who refused to give me her employee number or the last name was determined not to help even though I ordered the phone from them and obviously there was a mistake somewhere, someone from the company made. They treated this as a fraud case without telling me or other verizon staff in the shop what the reason was.Luckily Max and the location manager Cesar helped me solve the problem by exchanging the phone. I can’t thank them enough.”
“The employees of this store helped me tremendously a few months ago. I was in need of a new phone & plan quickly and they not only helped me get it figured out but they stayed late to transfer all of the data from my old phone to the new one. Very grateful for their patience!”
“Don’t remember when was the last time I walked inside a Tmobile store, but leaving from this one was one of the best experiences by far, thank you Laurell and Adam for the amazing hospitality and problem solving! I think I spend more time there talking and vibing than resolving my problem ?. Definitely need more go getters like them.”
“Waited 20 minutes just to be told to call a number. No effort of providing information aside from just the phone number. Ozzie literally said he doesn't know anything. Complete waste of company resources to have a brick and mortar store if its sole purpose is to just call a number.”
“Stopped in after work to get a new sim card, and was helped instantly by a friendly staff member named Ceasar...took 5 minutes and was on my way!!! Another great experience at this location !!! Will recommend to family & friends.”
“Usually don't post but after visiting the store and reading the comments I had to. Latest comments was from a person that said they used to be T-Mobile employees and their friend works at a T-Mobile, complained about not buying anything and store not selling phone, meanwhile they have a friend that sent them to this store. Why didn't their friend help them? Probably because of the same reason they are complaining about. The other negative review was because the store was following policy, and asked for valid ID.Yet they go to different stores that doesn't follow policy and they are ok with it? These people are ridiculous. Store employees are awesome! If you are not planning on buying anything or get annoyed because employees are trying to do their job, just shop online, easy as that.”
“I had some phone issues with voicemail, text messages, so husband and I stopped in Arlington Hts Verizon store. O took care of us. Looked at the phone, did a few things, replaced the Sim card and like magic the phone was working again. Thank you, O, for your knowledge, help and for saving us from the aggravation of a phone that we could not fix. You were pleasant, quick and modest! A pleasure to meet!
Linda Cohen”
“Had a cable box go bad - apparently during overnight firmware update - so I went in to swap it out. They scanned it, confirmed our address and I was out the door in less than three minutes!”
“I just went to see what they have to offer as a new customer and the person who assisted me was very nice, I can't remember his name, he was Latino, I switched from being a 20 plus years Tmobile customer to xfinity, I hope I don't regret it later, so far so good!”
“My experience at the Verizon store in Palatine IL was great. Linda worked with me and she was very knowledgeable, patience, and a wonderful personality! She explained step by step what she was doing. Also she showed me all the new gadget’s available! If you want the best go see Linda at Verizon in Palatine IL-you won’t regret it.”
“Stephanie the associate there was great she was really informative and descriptive about what to expect regarding their new promotion.Danny, the store manager, always has great staff working for him. He's been there since I moved into the area, almost 5 years now, and always has a positive attitude, and great interpersonal skills. He always tells you how it is, and tries to make sure you have the best deal and experience possible. Never tries to pressure you to do anything you don't want.Great job all! Keep it up!!”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”