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“The UPS Store #7555 in Vernon Hills, Illinois, is my go to for all of my shipping, printing, invitation and thank you card design needs! Hemant (the owner) and his team provide top notch and friendly customer service, putting your mind at ease knowing that your packages will arrive safely and on time to their destination. His custom printing service is wonderful and I have worked with him on many designs for several parties thrown by my family. The moment you walk into the store, you’re greeted with a friendly smile and conversation. Hemant always asks about my family and our dog, and if everything is going well for us. This is the kind of service that keeps me coming back time and time again. I do not like going to the US Postal Service for anything due to major mishaps, theft, and mishandling of my packages. Hemant and his UPS Store in Vernon Hills is the only place I trust for my shipping and printing needs. I cannot recommend the UPS Store in Vernon Hills enough to people in our area. Thank you for all of your wonderful service over these years!”
“The guys that work here are awesome! Always friendly, always trying to help in any way they can. I don’t go to any other ups only because of the staff that is there.”
“This UPS location is wonderful. I came in to ship a large, heavy package from a 3rd party seller through Amazon and did not have the correct label. Maha at this location was incredibly helpful to me. She guided me step by step on how to contact Amazon, initiate the proper return label from the 3rd party and what steps to take next. Maha turned a stressful experience into a positive one and was more than helpful.”
“My wife and I wanted to express our appreciation for this store and James for helping us out and printing our son’s birthday invitations with short notice. Thanks for the help man!”
“The personal and courteous service provided by all personnel, especially the manager (Raj, who always greet me by my first name and a smile), makes every visit to this store a joy as I know I will always receive GREAT SERVICE! Other businesses providing customer services to consumers can learn a lot from this store practice of how to provide customer service. It's one way to ensure return customers, even if it requires etra effort!”
“I had to make several Amazon returns at this ups store location around 11:30 am today. The employee that helped me was very patient, friendly and kind. Very hard to find people like this anymore. I will definitely go back for future Amazon returns and any other service I might need.”
“Amazing! I had two pieces of art that were large and fragile and I was helped so quickly and effectively I was probably in the store only ten minutes! And the art was professionally wrapped, boxed, labeled, and it cost much less than I expected.”
“Kevin and his staff are amazing! Love their new location on. Northwest Highway next to Starbucks -Kevin and team are the very best time and again. Always my go to and service is fast- plus so many other services under one roof, Notary, shredding by the pound & so much more!,”
“The UPS store staff deserve recognition for exceptional service. I am typically only in there to facilitate Amazon or other returns and they are as helpful and friendly as if I were buying out the inventory from the store!
I highly recommend this location!”
“I needed a poster and some other prints for a bridal shower. Desiree was so helpful and made sure everything turned out beautifully. I always have a great experience at this UPS location!”
“This is a shoutout to Owen at the UPS store in Fox River Grove. He was two weeks on the job and running the place ALONE! We brought him five large boxes three of which he had to pack. He was handling incoming patrons, trying to finish our boxes and answering phones and questions. It was a super busy day and he handled the work and himself very well. Shame on management for not having two people in the store. One for additional help and one for your employees safety.”
“The staff and service at this UPS store in Buffalo Grove is consistently top notch. If you’re ever in need for a speedy drop off, or assistance w packaging, I highly recommend this UPS location.”
“The man at the front desk was incredibly kind; he helped me pack my package and was just so friendly that my visit to the office left me in a good mood for the rest of the day.”
“I have had the best experience with this UPS store. Ben is the one I have the most interaction with… He is always so nice and professional and goes out of his way to make sure I know when my packages are there and when I need to get them picked up. Totally a five star experience at this location.”
“Her name is Tiffany, but I’m not sure if she’s assigned to this specific location. If she is, Tiffany truly went above and beyond to help us with a package we were having trouble with. She was patient, knowledgeable, and genuinely cared about getting everything sorted out. What could have been a frustrating situation turned into a smooth, stress-free experience because of her help. The service was fantastic overall, and this location clearly values great customer care.”
“Isaiah was exceptional! When I stopped in, there were a bunch of people in line and only one person behind the counter. I was amazed at how quickly and efficiently Isaiah supported people’s different needs, with professionalism and kindness, while clearly hustling to help get through the line quickly. He was knowledgeable and helpful, keeping his cool despite the constant chime of new customers. Extraordinary!”
“I was bringing 17 pounds of papers to shred in my annual clean-out. As soon as I brought one bag in, the man behind the counter saw me with a cane and told me he would go get the other one. Then he assured me that the next time I might have something in my car difficult for me to handle, to just come in the store and ask for someone to get it out of my car. THAT'S customer service!”
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“The owner, Naz, is very helpful and always has a smile for every customer. The same can be said for his employees. I never have any issue with shipping or Amazon returns.”