Best Western Des Plaines Inn offers a convenient location near the airport, casino, and restaurants, making it easy for guests to explore nearby activities. The hotel staff is generally friendly and welcoming, with some reviews highlighting particularly kind employees. The rooms are typically clean and comfortable, with good beds and showers. Guests appreciate the overall cleanliness of the rooms and the ease of parking. However, there are some concerns expressed by visitors. Some found the bathroom and bed linens not as clean as expected, and the pool was reported as closed during certain visits, which was disappointing especially for those expecting amenities listed on the website. Security issues are also noted, as doors are sometimes left propped open, and the hotel has been described as smelling of cigarettes and weed despite being advertised as non-smoking. Additionally, there have been complaints about misleading information regarding deposits and amenities, with some guests feeling the hotel inflated prices based on unavailable features. The lack of transparency and the mishandling of deposits, including delayed refunds, have caused frustration and distrust among guests. Breakfast quality varies, with some describing it as decent but others noting it needs improvement in cleanliness and kindness from staff. Overall, while the hotel provides a good location and comfortable rooms, guests should be aware of potential issues with amenities, security, and service standards.
Nice and quiet if that's what you like.Restaursnts and stores are convenient
March 2026
Booked this hotel for a short family stay and it met our expectations. The reservation process was clear and the staff provided proper guidance at check-in. We had a small issue with the AC, but maintenance resolved it within 20 minutes. The team handled everything calmly and professionally.
February 2026
Had a problem with my original room the TV not working and then a nice lady. The front desk on Night Shift was nice enough to move me to another room. I’ve been here for three nights now to receive nothing but exceptional service. Thank you to all.
