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8AM - 6:30PM
1153 Lee St, Des Plaines
Mailbox Centers
“The best store for anything you need. The young man jimmy, maybe the owner. Very helpful and resourceful and was able to show me how to work my smart phone. Thank you”
“Al was very helpful and polite and professional he let me get my stuff done without being pushy and asking to many questions was very cool guy. This is what service is all about ! Not to much not to little .
Thanks UPS.”
“I cannot say enough great things about this UPS Store team. If I could give them 10 stars, I would. From day one, they have consistently delivered exceptional service with quick turnaround times, incredible attention to detail, and a personable, approachable, and professional attitude that makes every interaction a positive experience.
As the owner and principal designer of J'Miracle Designs, I rely on trusted partners who can help me deliver a polished experience for my clients. Whether it's design presentations, marketing materials, large-format prints, or time-sensitive documents for commercial projects, this team consistently delivers with excellence. Most recently, they played an instrumental role in printing materials for a large-scale commercial project, ensuring every piece was produced accurately, professionally, and on schedule.
What I appreciate most is that they don't simply fulfill an order—they take ownership of the final result. They are proactive, solution-oriented, and genuinely invested in helping their customers succeed. That level of service is rare and has made them a valued extension of my business.
What truly sets them apart, however, is how they care for their customers beyond the transaction.
On a personal note, when my family unexpectedly lost a dear and close family member, I reached out to the team with my vision for an obituary program and a very tight timeline. During one of the most difficult moments for our family, they responded with compassion, patience, and genuine care. They listened attentively, guided us through the process, and paid close attention to every detail to ensure the final program reflected exactly what we had envisioned.
What could have been a stressful experience during an emotional time became seamless because of their professionalism and support. They understood the importance of the moment and handled the project with the sensitivity, urgency, and care it deserved. The final product exceeded our expectations and was something our family was truly proud to share.
This team has supported me both professionally and personally, and for that I am incredibly grateful. Their commitment to quality, customer service, and genuine care is truly best-in-class. I highly recommend them to anyone looking for a printing partner they can trust.”
“I came in with several items that needed to be returned, and the process was much more complicated than a typical return. Several different shipping labels had to be created, and I was even assisted with an item that needed to be sent through USPS.
The staff was incredibly helpful throughout the entire process, especially Ray. He was friendly, patient, and kind, and he took the time to assist me with everything I needed. Despite the number of returns and the extra work involved, he never made me feel rushed or like I was inconveniencing anyone.
Excellent customer service can make all the difference, and Ray truly went above and beyond. Thank you for making a potentially stressful experience so easy and pleasant!”
“Been to this location multiple times. Everyone here is polite and friendly. Hadn't at length conversation with an employee who had his own Ford dealership. I've had things printed here, laminated here and shipped from here all without issue. But I come back again because of the great customer service!”
“Visiting this UPS Store a second time, but this time with a large delivery, and once again customer service was superior. The associate who assisted me -Dave- helped me with packing the box and answered all of my questions in a kind, unhurried and professional manner.”
“The UPS store staff deserve recognition for exceptional service. I am typically only in there to facilitate Amazon or other returns and they are as helpful and friendly as if I were buying out the inventory from the store!
I highly recommend this location!”
8AM - 6:30PM
1600 W Lake St, Addison
Mailbox Centers
“Sue and Dany are very helpful every time I visit their location. Actually everyone who works there is friendly and knowledgeable. I highly recommend this location for your shipping and other office needs.”
“I had to stop and to The UPS store to send something out and I've never done it before. Noemi was working and was very patient and professional and helpful towards me. I'm such a mess I even knocked over her pens, and yet she still found a way to make my shipping needs even easier and made sure I wasn't charged fees that I was about to pay and didn't have to. I don't think workers like Noemi get enough credit for their wealth of knowledge, easy-going personalities and hard work. If you happen to stop in there, or anywhere that somebody deserves some credit for the work that they do that nobody seems to really appreciate, make sure you let them know. It can really make somebody's day very positive when other people can be trying to make it negative. Thank you Noemi for the job you do well. I hope you are appreciated”
“I needed a poster and some other prints for a bridal shower. Desiree was so helpful and made sure everything turned out beautifully. I always have a great experience at this UPS location!”
8:30AM - 7PM
805 Lake St, Oak Park
Mailbox Centers
“AMAZING team at this location!! Lumi was so kind and helpful with my custom printing project, she took my vision and made it a reality with the most above and beyond service!”
8:30AM - 7PM
242 N York St, Elmhurst
Mailbox Centers
“George and Evan were super helpful. I had a last-minute print job I needed to get out. They helped me with the setup, let me use their paper cutter, and stayed a little bit late just so I could complete it on time. George and Evan, thank you so much. I really appreciate it.”
8:30AM - 7PM
2720 Dundee Rd, Northbrook
Mailbox Centers
“I needed to return a package to Amazon and was told to go to the UPS store. I called first to inquire about packaging and other questions. The UPS person was very helpful then and when I visited the store to send the package. It was very easy to complete the transaction and the person who helped me was very friendly and knowledgeable. No long line and it was quick and easy.”
8:30AM - 7:30PM
6321 W Dempster St, Morton Grove
Mailbox Centers
“I always have a great experience at this UPS location! The employees are incredibly friendly, professional, and helpful. They always provide excellent customer service, patiently answer any questions, and are happy to help whenever needed. It’s a pleasure to come here because you always feel welcomed and well taken care of. Thank you to the entire team for your kindness and great service. Highly recommend this location!”
8:30AM - 6:30PM
3223 Lake Ave Unit 15C, Wilmette
Mailbox Centers
“I am so thankful for this UPS and especially for Cass’ help and kind demeanor. I used to hate going to UPS as so many of the workers are rude, but this location is different. Their kindness goes a long way. Thank you Cass and crew!!”
“Alex gave us exceptional service today. We had a large stack of papers to notarize and he was patient and thorough, he did an amazing job. He was the lone worker and juggled our needs along with the line of package customers (that went out the door!) with a smile. He was also kind to everyone that called on the phone. He served every customer like they were his best friend. I cannot recommend him enough!”
“The man at the front desk was incredibly kind; he helped me pack my package and was just so friendly that my visit to the office left me in a good mood for the rest of the day.”
“i’ve gotta say this is probably the best UPS store I’ve ever been to. They are always welcoming and kind and willing to do things for you. Unlike FedEx down the street on Waukegan Road, this UPS store, will take the copies that you need copied, make them for you, staple them for you and give them back to you with a smile. in addition when it comes to shipping any items, they are extremely helpful as well. I highly recommend going to this fantastic store. Five stars!”
“The young man here was very knowledgeable and had 4 customers at once and helped them with all of their problems and got me out the door, as the last customer, in 10 minutes. Talk about good service. This guy should get a raise. Thanks UPS for finding and keeping good employees.”
“Her name is Tiffany, but I’m not sure if she’s assigned to this specific location. If she is, Tiffany truly went above and beyond to help us with a package we were having trouble with. She was patient, knowledgeable, and genuinely cared about getting everything sorted out. What could have been a frustrating situation turned into a smooth, stress-free experience because of her help. The service was fantastic overall, and this location clearly values great customer care.”
“I've been coming to this UPS Store for a couple years now, and the new franchise owner has really made a difference. The staff are always friendly and helpful and the changes for the better are certainly noticeable. Every time a great experience!”
“It was a smooth and fast experience when I visited my local UPS store. There was a small hiccup when the recipient’s name was slightly misspelled, but it was quickly resolved”
“The employees at this location arw efficient, knowledgeable and always courteous. The facility is very well managed and always clean and the line moves quickly. Also, the location is great for me!”
“Isaiah was exceptional! When I stopped in, there were a bunch of people in line and only one person behind the counter. I was amazed at how quickly and efficiently Isaiah supported people’s different needs, with professionalism and kindness, while clearly hustling to help get through the line quickly. He was knowledgeable and helpful, keeping his cool despite the constant chime of new customers. Extraordinary!”
“Staff is always nice and accommodating, especially the owner. They are helpful and find the best solution for the needs of the customer. Store is clean, organized, and they have what you need. Love this location!!”
“I used an FP postage meter while I worked at an incense factory in Chicago. It made adding postage to a stack of letters really simple and saved a lot of time manually stamping. I wish I had one when I was an intern at church!”
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“My mother in law and father in law went into UPS Wednesday, I was suppose to go with them because they were nervous that no one would understand what they needed, there English is very broken. Unfortunately I couldn’t go with them due to having a sick baby! I said if you need me just call me and I’ll try helping, they needed to get a notary to sign there mortgage papers for a modification and it had to be sent over night and get there before Friday. When they got back I asked if everything went okay, because they got back home pretty quickly. They said a bilingual lady was helping them and broke it down when the office would receive there mortgage papers, how over night shipping works. The stress was gone right when they stepped in and spoke to her, I asked for her name but they don’t remember. It was at the UPS in Des Plaines on Lee St. knowing they didn’t struggle to send something over important and urgent made me really happy.”