UScellular connects millions with its award-winning network, offering the latest smartphones, high-speed internet, and connected home solutions. The store in Dixon provides exceptional service from real humans. Multiple reviews highlight great experiences at this location. Customers report salespeople are very nice, extremely helpful, and provide outstanding care. Staff assist with setting up new phones, reviewing plans to find better ones, and handling claims or upgrades. They help with technical issues like a frozen phone, even for those without an account. The service is described as how sales people should help their customers, leading to a great experience when purchasing new phones and plans.
Came in on my lunch hour and the woman who helped me was patient, kind, full of knowledge and made a 5 year wait for a new phone easy and on my budget! Got hooked up and ready to go on 35 minutes!Very much appreciated and I will go out of my way to do business here!!
May 2024
Salesman Thomas Alexander Dixon IL store. I had to get a new phone due to damage. He set up everything on my phone. Including getting damaged phone ready to send back. This is how sales people should help their customers. Have not gotten that treatment at other store.
May 2024
Thomas was extremely helpful and walked me through everything as he helped me upgrade my phone and plan.
